Service Incident - 01 June 2022 - Issue with displaying some SCORM packages

Issue with displaying some SCORM packages

6/3/2022 6:40 AM

The problem with displaying some SCORM packages was caused by code changes made with May release. To solve the issue our team has released a hotfix with proper code changes.

We are going to improve testing process to prevent similar cases from happening in the future.

Thank you so much for being patient.

6/2/2022 12:57 PM

We are glad to report that the fix has been applied to all regions and the issue with displaying some SCORM packages has been resolved. If you notice any issues going forward, please reach out to us.

6/2/2022 7:12 AM

Our Operational team is applying a hotfix and for the moment the issue has been fixed for the following regions: LMS365 North Europe, LMS365 United States, LMS365 Canada, LMS365 United Kingdom, LMS365 Germany, LMS365 Government Cloud.
LMS365 Japan and LMS365 Australia will be updated soon today.

6/2/2022 6:28 AM

We are continuing to work on a fix for this issue.

6/1/2022 10:24 AM

We are currently aware of an issue some customers face with SCORM packages which are not displaying in LMS365 player. The users see the "BlobNotFound" error. We have found out the root cause of the issue and work on the fix.

For current system status information about LMS365, check out our system status page. During an incident, you can also receive status updates by subscribing to updates available on our status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.
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