Service Incident - 14 September 2022 - Degraded performance in Germany West Central Region

Degraded performance in Germany West Central Region

9/14/2022 12:20 PM

Root Cause Analysis

The incident was caused by the simultaneous usage of Azure SQL database transaction units, and it led to a situation with lack of free resources to handle the load.


Because of the increased number of users and customers in the region we had to scale up our backend resources to be able to provide a sufficient performance level for our customers.

9/14/2022 12:17 PM

We’re happy to report the issues affecting our customers in Germany West Central Region have now been resolved. Thank you for your patience and please let us know if you see any further issues.

9/14/2022 11:26 AM

We can confirm that the root cause of the performance issue in Germany West Central Region is now identified. We are working on fixing it.

9/14/2022 11:18 AM

We are currently aware of an issue with some customers in Germany West Central Region experienced a degraded performance from 12:00 to 12:30 (CET). We are working to understand the cause of this and will keep you updated as we find out more. If you notice any other areas are being affected, do not hesitate to reach out and inform us.

For current system status information about LMS365, check out our system status page. During an incident, you can also receive status updates by subscribing to updates available on our status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.
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