Service Incident - 03 October 2022 - Performance issues with loading various pages in LMS365

Performance issues with loading various pages in LMS365

10/4/2022 7:42 AM

Root Cause Analysis

The incident was caused by the latest LMS365 release that brought out changes to the product’s functionality.


Our engineering team developed a quick fix of the product code and deployed it to all regions so that reported issues won’t affect other customers.

Remediation items

1. Determined scope of additional testing to eliminate possibility of facing similar issues.
2. Identified an improvement on redistributing cloud resources to ensure smooth performance for the customers.

10/3/2022 7:24 PM

We can confirm that reported issues are resolved now. If you notice any problems going forward, please reach out to us.

10/3/2022 4:54 PM

We are happy to report that the hotfix was deployed to address the situation with degraded performance of various pages on SharePoint sites with LMS365 web parts and in LMS365 Admin Center. However, we will continue monitoring until we have received the confirmation that aforementioned issues are fully resolved.

Thank you for your patience and please let us know if you see any further issues.

10/3/2022 3:30 PM

Our engineering team has identified issues with the course catalog web part on SharePoint pages and failed API requests during course editing.

We continue to work to resolve these issues for customers in North Europe and United States regions, we will keep providing updates as soon as we have further information.

We apologize for the inconvenience.

10/3/2022 2:34 PM

We are currently investigating the issue that affected some customers in North Europe and United States regions. We will follow up once we have an update.

For current system status information about LMS365, check out our system status page. During an incident, you can also receive status updates by subscribing to updates available on our status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.
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