Service Incident - 03 April 2023 - Tenant provisioning outage

Tenant provisioning outage

4/4/2023 8:40 AM

Thank you for your patience while we were solving the issue with the tenant provisioning.

Root Cause Analysis: The incident was caused by a bug that reached production with the new release.

Resolution: Our engineering team created a quick code fix.

Remediation items: Determined scope of additional testing to eliminate possibility of facing similar issues.

4/3/2023 11:40 AM

We’re happy to report that the issue with tenant provisioning that has affected some of our customers in specific regions has been resolved.

Thank you for your patience and please let us know if you see any further issues.

4/3/2023 10:03 AM

We are continuing to work on a fix for this issue.

4/3/2023 8:28 AM

We would like to inform you that tenant provisioning is not currently working in multiple regions. We have identified the root cause of the issue and now our team is in the process of fixing it.

FOR MORE INFORMATION
For current system status information about LMS365, check out our system status page. During an incident, you can also receive status updates by subscribing to updates available on our status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.