Service Incident - 09 May 2023 - Tenant provisioning issue

Tenant provisioning issue

5/10/2023 9:52 AM

Thank you for your patience while we worked diligently to resolve the issue with tenant provisioning. Your understanding during this process is greatly appreciated.

Root Cause Analysis: The problem we encountered was due to a configuration issue.

Resolution: The engineering team swiftly identified the issue and implemented a rapid code fix to resolve the problem.

Remediation items: After resolving the issue, our team assessed the scope of further testing required to ensure that we prevent similar problems from arising in the future.

5/9/2023 4:54 PM

We’re happy to report that the issue with tenant provisioning that has affected some of our customers in specific regions has been resolved.

Thank you for your patience and please let us know if you see any further issues.

5/9/2023 1:58 PM

We are continuing to investigate this issue.

5/9/2023 1:39 PM

We are currently aware of a Tenant provisioning issue with some customers in multiple regions. We are working to understand the cause of this and will keep you updated as we find out more.

For current system status information about LMS365, check out our system status page. During an incident, you can also receive status updates by subscribing to updates available on our status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.
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