Service Incident - 15 May 2023 - Webparts and course content failing to load

Webparts and course content failing to load

5/15/2023 9:06 AM

We sincerely appreciate your patience as we worked to resolve the issue with the web parts loading.

Root Cause Analysis: The incident was caused by the misconfiguration of the LMS365 CDN infrastructure.

Resolution: Our engineering team has fixed the configuration.

Remediation items: Our team is working on enhancing the automations infrastructure associated with the CDN and improving alerts system. These improvements have been specifically designed to proactively mitigate any future occurrences of similar issues.

5/15/2023 6:43 AM

We’re happy to report that the issue with displaying various web parts on SharePoint pages has been resolved.

Thank you for your patience and please let us know if you see any further issues.

5/15/2023 3:33 AM

We are currently aware of an issue where customers in all regions are getting a blank screen error when trying to access the contents in the course player and course catalog web pages.

We are working to determine the cause of this issue and will notify you as soon as we know more.

For current system status information about LMS365, check out our system status page. During an incident, you can also receive status updates by subscribing to updates available on our status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.
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