Service Incident - 17 May 2023 - "BadGateway" error when trying to access LMS365

"BadGateway" error when trying to access LMS365

5/19/2023 9:56 AM

We would like to extend our sincerest apologies for the recent incident that may have affected your experience with our product. 

We have conducted a thorough investigation to understand its root cause and to determine the best course of action to prevent similar occurrences in the future.

Root Cause Analysis: The incident occurred due to an increased load on one of our services, coupled with a file server reboot by Microsoft. This unexpected combination of events led to the disruption in our service.

Resolution: The issue has been resolved after the file server reboot and the reduction in server load.

Remediation items: We have taken this incident as an opportunity to improve our systems and processes. We have taken steps to prevent future issues and make the service more fault-tolerant.

5/17/2023 8:54 PM

There was an issue recently causing users to receive a "BadGateway" error when trying to access LMS365. This issue has since been resolved and everything is back in working order. We apologize for any inconvenience caused during this time.

FOR MORE INFORMATION
For current system status information about LMS365, check out our system status page. During an incident, you can also receive status updates by subscribing to updates available on our status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.