Service Incident - 18 May 2023 - Issue with accessing LMS365 Help Center

Issue with accessing LMS365 Help Center

10/10/2023 3:24 PM

In case you use Microsoft option to sign in to the Zendesk account, please refer to this article which can help you resolve the issue:
https://helpcenter.elearningforce.com/hc/en-us/articles/11044460904605

5/18/2023 4:46 PM

In case you use Microsoft option to sign in to the Zendesk account, please refer to this article which can help you resolve the issue:
https://helpcenter.elearningforce.com/hc/en-us/articles/11044460904605

5/18/2023 4:45 PM

In case you use Microsoft option to sign in to the Zendesk account, please refer to this article which can help you resolve the issue:
https://helpcenter.elearningforce.com/hc/en-us/articles/11044460904605

5/18/2023 4:35 PM

Zendesk recently learned of a vulnerability associated with Zendesk’s Microsoft sign-in feature that, if exploited, could potentially allow an attacker to sign in as a Zendesk agent. As a results Zendesk has developed a fix for this vulnerability which has been deployed on 18 May 2023 at 16:00 UTC. This fix will prevent end users from signing in with the Microsoft Sign-in option.  

In case you use Microsoft option to sign in to the Zendesk account, please refer to this article which can help you resolve the issue:
https://helpcenter.elearningforce.com/hc/en-us/articles/11044460904605

FOR MORE INFORMATION
For current system status information about LMS365, check out our system status page. During an incident, you can also receive status updates by subscribing to updates available on our status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.
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