Service Incident - 25 May 2023 - Degraded Performance- Slow Course Enrollments

Degraded Performance- Slow Course Enrollments

5/30/2023 2:56 PM

We would like to extend our sincerest apologies for the recent incident that may have affected your experience with our product.

We have conducted a thorough investigation to understand its root cause and to determine the best course of action to prevent similar occurrences in the future.

Root Cause Analysis: There was an influx of requests to our server that caused a degradation in performance.

Resolution: The issue has been resolved after clearing the queue for requests and advising smaller requests for the time being.

Remediation items: We have taken this incident as an opportunity to improve our systems and processes. We are currently investigating a way to allow our system to take on large workloads with no slowdown in performance.

5/25/2023 8:49 PM

This incident has been resolved and enrollments perform as expected.

5/25/2023 7:34 PM

A fix has been implemented and we are monitoring the results.

5/25/2023 6:08 PM

We are experiencing an issue with course enrollments being slower than usual. We have identified the root cause of this issue and are working on a fix at this moment. We apologize for any inconvenience this may cause. Thank you for your patience.

For current system status information about LMS365, check out our system status page. During an incident, you can also receive status updates by subscribing to updates available on our status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.
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