Service Incident - 30 May 2023 - Course Catalog and Course creation fails. Slow performance.

Course Catalog and Course creation fails. Slow performance.

6/1/2023 9:58 AM

We are deeply sorry for the recent incident that might have impacted your experience with our product.

Root Cause Analysis: The occurrence resulted from an improper configuration of the LMS365 SNAP ports, leading to problems with connectivity.

Resolution: Our engineering team has fixed the configuration.

Remediation items: Our team is working on enhancing the automations infrastructure associated with SNAP ports. We have taken this incident as an opportunity to improve our systems and processes.

5/30/2023 10:30 AM

We’re happy to report that the issue with creating Course Catalogs, Courses and performance in NE region has been resolved.

5/30/2023 9:21 AM

We are glad to inform you that the situation has currently stabilized, and we are closely monitoring it while also investigating the root cause.
Thank you for your patience, and we will continue to provide updates as necessary.

5/30/2023 8:48 AM

We acknowledge that there is an issue affecting customers in the NE region, where they are experiencing slow performance and are unable to create Course Catalogs and Courses. Rest assured, we are actively working on resolving the issue.
We appreciate your understanding and will keep you updated on our progress.

For current system status information about LMS365, check out our system status page. During an incident, you can also receive status updates by subscribing to updates available on our status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.
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