Service Incident - 30 August 2023 - Application Failures

Application Failures

9/1/2023 10:34 AM

We sincerely apologize for any inconvenience caused to our users due to this incident. We are committed to learning from this event and implementing improvements to prevent similar failures in the future.

Root Cause Analysis: There was a temporary interruption of application services due to several Microsoft services apply constraints to supported TLS versions. 

Resolution: The issue has been resolved by applying a fix to update TLS configurations. 

Remediation items: We have taken this incident as an opportunity to improve our alert system and processes to prevent future incidents. We will strengthen our monitoring measures to detect potential incidents before they impact our system. We will improve our communication processes to ensure that our customers are informed in a timely manner.

8/31/2023 8:13 AM

We can confirm that the issue is now resolved. If you notice any problems going forward, please reach out to us.

8/30/2023 1:15 PM

A fix has been implemented and we are monitoring the results.

8/30/2023 1:14 PM

A fix has been implemented and we are monitoring the results.

8/30/2023 1:06 PM

We have identified the root cause of this issue and are working on a fix at this moment. We apologize for any inconvenience this may cause.

8/30/2023 12:46 PM

We are currently aware of an application failures in multiple regions. We are working to understand the cause of this and will keep you updated as we find out more.

For current system status information about LMS365, check out our system status page. During an incident, you can also receive status updates by subscribing to updates available on our status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.
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