Service Incident - 19 October 2023 - LMS365 may have been unavailable due to the product configuration updates

LMS365 may have been unavailable due to the product configuration updates

10/23/2023 3:39 PM

We deeply regret any inconvenience caused by the recent service interruption. We understand the impact this had on your experience, and we sincerely apologize for the disruption.

Root Cause Analysis: The temporary disruption of LMS365 services occurred due to necessary updates being applied to our tenant service.

Resolution: We promptly resolved the issue once the required configuration updates were completed.

Remediation Steps:

* We have reevaluated our internal procedures for configuration updates. These updates will now be implemented in specific regions during periods of minimal usage to minimize impact.

We appreciate your understanding and patience as we continue to enhance our services and prevent any future disruptions.

10/19/2023 10:31 AM

We would like to inform you that LMS365 may have been unavailable for some customers in various regions in a timespan from 11:50 to 12:04 CET due to the updates of the product configuration.

We apologize for any inconvenience caused by that.

Thank you for your patience and please let us know if you see any further issues.

FOR MORE INFORMATION
For current system status information about LMS365, check out our system status page. During an incident, you can also receive status updates by subscribing to updates available on our status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.