Scheduled Maintenance - 29 April 2024 - Incident with inability to update Power BI reports.

Incident with inability to update Power BI reports.

5/10/2024 10:02 AM

Description: On April 29th, an incident was observed with the API, leading to an inability to update Power BI reports.

Root Cause Identification and Analysis: The root cause of the incident was identified as an issue with the code changes implemented during the Learn365 new release. Specifically, the problem arose from code changes affecting the QuizQuestionPools endpoint, which was utilized in Power BI reports.

Resolution: To resolve the issue, we promptly fixed the problematic code section related to the QuizQuestionPools endpoint. This fix restored the functionality required for updating Power BI reports.

Remediation Items: As a response to this incident, we are taking the following steps to prevent similar issues in the future:

1. Improvement of Testing Procedures:

* We are using this incident as an opportunity to enhance our testing procedures.
* More robust testing protocols will be implemented to ensure that code changes do not disrupt critical functionalities.


We apologize for any inconvenience caused and appreciate your patience and understanding during this incident. If you have any further concerns or questions, please do not hesitate to contact our support team.

5/7/2024 11:09 AM

This incident has been resolved.

4/30/2024 8:33 AM

A fix has been implemented and we are monitoring the results.

4/29/2024 2:08 PM

We have identified the cause of the issue and have prepared a hotfix to address it. This hotfix, scheduled for release on April 30th, will eliminate API errors in the affected regions.

4/29/2024 11:51 AM

We are continuing to investigate this issue.

4/29/2024 11:33 AM

We are continuing to investigate this issue.

4/29/2024 11:32 AM

At the moment an incident is observed with API that leads to inability to update Power BI reports.

We apologize for any inconvenience you may have experienced.

We understand how important these services are to your learning management needs and appreciate your patience during this incident.

We are working to determine the cause of this issue and will let you know as soon as we know more.

If you have any additional concerns or questions, please do not hesitate to contact our support team.

FOR MORE INFORMATION
For current system status information about LMS365, check out our system status page. During an incident, you can also receive status updates by subscribing to updates available on our status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.