Submit a request to Zensai Product Support

To be able to submit a request to Zensai Product Supportyou need to be logged in to the Zensai Help Center, where our helpdesk system resides.

When you're logged in, you can safely and securely follow the progress of your submitted cases.



To log in to the Zensai Help Center, you'll need an account. This account is unique for the Zensai Help Center and separate, for example, from the account you use to log in to the Learn365 Academy. You won't be automatically assigned an account for the Zensai Help Center, so before you create your first request to Zensai Product Support, you'll need to create an account.


To create a ticket, follow these steps:

1. In the Zensai Help Center, select Sign in in the top right-hand corner of the page.




2. On the opened page, select Submit a request

This opens a form where you should complete and submit to submit to create a support ticket.

Soon after you submit the ticket, you'll receive a confirmation email.

3. Track and reply to your tickets from your profile in the Zensai Help Center. For this, expand the drop-down list of your login name and select My activities. You'll be redirected to the My activities page, where you'll see all the requests you've created or been mentioned in by way of a CC.




In the Zensai Help Center, you can contact Zensai Product Support via the live chat. For more information, see this article.


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