Service Incident - 30 July 2024 - Degraded performance on Learn365 admin centers and Course Catalog SharePoint Pages

Degraded performance on Learn365 admin centers and Course Catalog SharePoint Pages

7/30/2024 3:49 PM

Microsoft has remediated the issues that caused the deprecation of Learn365 services.
If you continue to have any issues, please reach out to the Zensai Support Team.
https://helpcenter.zensai.com/hc/en-us/articles/202908861-Submit-a-request-to-Zensai-Product-Support

7/30/2024 2:49 PM

We would let you know that Microsoft has implemented networking configuration changes and has performed failovers to alternate networking paths to provide relief. Monitoring telemetry shows improvement in service availability, and they are continuing to monitor to ensure full recovery.

7/30/2024 2:44 PM

We have received feedback from some customers that issues accessing Learn365 have been resolved.
Microsoft has also pushed an additional update to their status page. We are hopeful this incident will be fully resolved soon. We will continue to monitor for further issues.

As per Microsoft:
"We have implemented networking configuration changes and have performed failovers to alternate networking paths to provide relief. Monitoring telemetry shows improvement in service availability, and we are continuing to monitor to ensure full recovery."

7/30/2024 2:04 PM

We are currently investigating this issue.

7/30/2024 2:03 PM

As per Microsoft:
We have multiple engineering teams engaged to diagnose and resolve the issue as soon as possible. We've identified multiple workstreams and are working to mitigate impacted workstreams by performing failover operations. More details will be provided as they become available.

7/30/2024 1:31 PM

We are aware of an issue connecting to Learn365 admin centers and Course Catalog SharePoint Pages.
We are investigating the cause of this and will follow up once we have an update.
More information about the Incident opened by Microsoft: https://azure.status.microsoft/en-us/status

FOR MORE INFORMATION
For current system status information about LMS365, check out our system status page. During an incident, you can also receive status updates by subscribing to updates available on our status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.