Service Incident - 03 April 2025 - PDF Files fail to display in Course Player

PDF Files fail to display in Course Player

4/15/2025 1:14 PM

We would like to let you know that we have implemented our own solution for this problem. The PDF viewer has now been updated to an embeddable version.

Please note that with this new player, there is no native support for downloading or printing files. To ensure everything works smoothly, we recommend clearing your cache and cookies before testing the updated viewer.

If you run into any further issues or have any questions, please don't hesitate to reach out to our support: team.https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support

Thank you for your understanding and patience!

4/3/2025 3:50 PM

We are aware of an issue regarding PDF files failing to display in a Course.
We can confirm this is related to a known bug in SharePoint, and Microsoft is actively working to resolve the issue.
You can follow the discussion via the URL below. We will continue to update our status page as relevant information becomes available.
https://github.com/SharePoint/sp-dev-docs/issues/10180

FOR MORE INFORMATION
For current system status information about LMS365, check out our system status page. During an incident, you can also receive status updates by subscribing to updates available on our status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.