Service Incident - 28 October 2025 - Incident Title: Degraded Access to Perform365 and Engage365

Incident Title: Degraded Access to Perform365 and Engage365

10/28/2025 10:39 AM

We would let you know that Perform & Engage 365 is now running smoothly. We’ve applied a fix to prevent the server from crashing, and the application is fully functional.

The root cause was an inefficient query that failed to complete. To prevent similar issues, we’ve implemented a monitoring script that automatically terminates long-running queries, ensuring the database server remains stable.

If you experience any issues, please don’t hesitate to contact our technical support by submitting a ticket: https://weekly10.zendesk.com/hc/en-us/articles/14012220303133-Submit-a-request-to-Zensai-Product-Su…

10/27/2025 8:51 PM

We are currently investigating an issue impacting access to Perform365 and Engage365. When attempting to load the applications, users are encountering a "504 The service behind this page isn't responding to Azure Front Door" gateway timeout error. Our engineering team is actively working to identify the root cause.
We apologize for any inconvenience and will provide updates as more information becomes available.

FOR MORE INFORMATION
For current system status information about Learn365, check out our system status page. During an incident, you can also receive status updates by subscribing to updates available on our status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.