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  1. Help Center
  2. Perform & Engage 365
  3. Support inquiries

Create an account in the Perform & Engage 365 Help Center

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To be able to submit a request to Zensai Product Support, you need to be logged in to the Perform & Engage 365 Help Center, where our helpdesk system resides.

When you're logged in, you can safely and securely follow the progress of your submitted cases.

 

NOTE   

Your Perform & Engage 365 Help Center account will be the same one as for the Zensai Help Center, but it will be separate from your Learn365 Academy account. You won't be assigned an account for the Perform & Engage 365 Help Center automatically so before you create your first request to Zensai Product Support, you'll need to create an account.

 

To create an account, follow these steps:

1. In the Perform & Engage 365 Help Center, select Sign in in the top right-hand corner of the page.

 

Sign in to Help Center

 

2. Create your account using one of the following methods:

  • Select Sign up and complete the form with your name and email address. Soon after you complete the form, you'll receive a welcome email, which will contain an account verification link. Select the link to verify your email address and sign in.
  • Select Sign in with Microsoft account or work email address. You'll be directed to the Microsoft sign in page, where you should enter your credentials. If your credentials are valid, a user profile will be created in the Perform & Engage 365 Help Center and you'll be logged in. The Submit a request button will become active.

 

Sign up

 

NOTE   

When signing up, your Microsoft account username and password won't be shared. Only the primary email address of the account holder will be shared.

 

You might see the following message when you try to sign in to the Perform & Engage 365 Help Center. If you see this message, your Microsoft 365 global admin must grant admin consent to Zendesk in Microsoft Entra ID (Azure Active Directory).

"Zendesk needs permissions to access resources in your organization that only an admin can grant. Please ask an admin to grant permission to this app before you can use it."

This involves the Microsoft 365 global admin signing into their Microsoft Entra ID account, navigating to the organization's applications, reviewing Zendesk's requested permissions, and granting consent.

 

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