Service Incident - 24 August 2021 - Problem with loading LMS365 webparts in Sharepoint.

Problem with loading LMS365 webparts in Sharepoint.

9/21/2021 2:26 PM

We have analyzed the issue with modern sites with URL contains spaces and concluded that the error is on the MS Sharepoint side.
We had a meeting with Microsoft support, and we successfully reproduced the error and they recorded the steps. After discussions with Microsoft, was created Sharepoint target update in which the wrong code was fixed.
All our clients will receive this update following the Sharepoint update schedule.
Additional information about that case you can find on the
Thank you so much for being so patient.

8/24/2021 12:59 PM

We are receiving complaints from our clients (at least 2 clients from different regions are affected) related to loading LMS365 web parts in SharePoint (Course Home Page, Course Catalog, Dashboard).
We have identified that only courses' sites or course catalogs' sites with spaces or special characters in the URL are affected. We are in close contact with Microsoft Support, trying to remediate it.

As a temporary workaround, we propose not creating Courses with special characters or spaces or editing existing courses to fix the issue.

For current system status information about LMS365, check out our system status page. During an incident, you can also receive status updates by subscribing to updates available on our status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.
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