Service Incident - 10 September 2021 - Degraded performance of the LMS365 background processes

Degraded performance of the LMS365 background processes

9/16/2021 7:13 AM

We have identified the root cause of the issue with degraded performance of the LMS365 background processes. It was related to the changes made with the September release. To fix the problem, our team has implemented optimizations in the application.

To avoid similar cases in the future, we have made changes in our monitoring system to detect such problems proactively and react faster.

Thank you for your patience while resolving the issue impacting performance.

9/14/2021 1:29 PM

After monitoring, we can confirm that the fix implemented was successful and the issue was resolved. If you notice any issues going forward, please reach out to us.

9/14/2021 8:54 AM

A fix to stabilize the work of the LMS365 background processes has been implemented. Currently, we are monitoring the results.

9/13/2021 10:03 AM

Our team has identified the issue causing degraded performance. As a temporary solution, we have increased capacity of resources in LMS365 United States and LMS365 North Europe regions, so they are more stable. We continue working on a permanent fix for the problem and will keep you updated as we have further information.

9/10/2021 8:50 AM

We are aware of a situation with a degraded performance of the LMS365. We have identified the root of the problem and working on improving this situation. We will follow up once we have an update.

For current system status information about LMS365, check out our system status page. During an incident, you can also receive status updates by subscribing to updates available on our status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.
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