Service Incident - 26 January 2022 - Problem with access to the new Courses

Problem with access to the new Courses

1/27/2022 2:52 PM

This incident has been resolved.

1/26/2022 1:59 PM

We would like to inform you that our engineers have implemented a fix that should solve the caching issue which has arisen after the January LMS365 release.
The solution is deploying the updated SPFX package for your Tenant that would allow dealing with inconsistencies after the release. Your admins should follow the steps from this article to make those changes:
https://helpcenter.elearningforce.com/hc/en-us/articles/360001535949-How-to-manually-update-the-SPFX-package-for-your-Tenant
That change will reset the cache for all users in their organization, so they shouldn’t do it by themselves. Also, that should help in case a large organization with a lot of users is affected.
Another method to address this was previously mentioned as a workaround. Users, who experience the issue, can individually clear cache for “365.systems” and “sharepoint.com”.

FOR MORE INFORMATION
For current system status information about LMS365, check out our system status page. During an incident, you can also receive status updates by subscribing to updates available on our status page. The summary of our post-mortem investigation is usually posted here a few days after the incident has ended. If you have additional questions about this incident, please log a ticket with us.