Introduction
To be able to submit a request to Zensai Product Support, you'll need to be logged in to the Zensai Help Center, where our helpdesk system resides. When you're logged in, you can safely and securely follow the progress of your submitted cases.
NOTE
To log in to the Zensai Help Center, you'll need an account. This account is unique for the Zensai Help Center and separate from the account you use to log in to the Zensai Academy.
You won't be assigned an account for the Zensai Help Center automatically so before you create your first request to Zensai Product Support, you'll need to create an account and log in.
There are two ways you can contact Zensai Product Support:
Submit a support ticket
1. In the Zensai Help Center, select Sign in in the top right-hand corner of the page then sign in.
2. Once you've signed in, select Submit a request on the opened page.
3. On the Submit a request page, select the relevant product from the drop-down:
- Perform&Engage365
- Learn365.
Selecting the correct product form helps us route your request to the appropriate support team and collect the information we need to investigate your issue.
4. Complete the fields on the form.
The fields displayed might differ depending on the selected product.
CC. Enter the email address of anyone you want to include in communications.
Subject. Enter a summary of your request or issue.
Description. Provide the details of your request. Include what happened, what you expected to happen, and any relevant error messages.
Type. Select the request type that best matches your case.
What best describes the impact of your issue? Select the option that best describes how the issue affects your users or business.
For Learn365 requests, enter the URL of your tenant in the Microsoft 365 / SharePoint URL field. For example, https://yourtenant.sharepoint.com.
For Perform & Engage 365 requests, enter the URL you use to access your Perform & Engage 365 portal in the Perform&Engage Tenant URL field.
For Learn365 requests, select your Preferred Time Zone so we can contact you at an appropriate time.
Attachments. Attach any supporting files, screenshots, or screen recordings that can help us investigate your request.
5. When the form is completed, select Submit.
Soon after you submit the ticket, you'll receive a confirmation email.
6. Track and reply to your tickets from your profile in the Zensai Help Center. To do this, select My activities from the drop-down list next to your login name. You'll be redirected to the My activities page, where you'll see all the requests you've created or been mentioned in by way of a CC.
Start a live chat
In the Zensai Help Center, you can contact Zensai Product Support via the live chat. For more information, see this article.
Zensai Product Support team working hours
The Zensai Product Support team provides support in the English language, Monday through Friday, 24/5.
We'll get back to you and resolve your request as soon as possible and within the agreement in your Service Level Agreement (SLA).