Introduction
To be able to submit a request to Zensai Product Support, you'll need to be logged in to the Zensai Help Center, where our helpdesk system resides. When you're logged in, you can safely and securely follow the progress of your submitted cases.
NOTE
To log in to the Zensai Help Center, you'll need an account. This account is unique for the Zensai Help Center and separate from the account you use to log in to the Zensai Academy. Also, you won't be assigned an account for the Zensai Help Center automatically so before you create your first request to Zensai Product Support, you'll need to create an account and log in.
There are two ways you can contact Zensai Product Support:
Submit a support ticket
1. In the Zensai Help Center, select Sign in in the top right-hand corner of the page then sign in.
2. On the opened page, select Submit a request.
3. Complete the fields on the opened form with information about your request.
Your email address. Enter your email address.
Type. Select the request type (Question, Incident, Problem, or Task).
Subject. Enter the name of the ticket. Typically, this should be a short description of the request.
Description. Enter the details of your request.
Priority. Select the perceived priority of the ticket. This field can be changed later (Low, Normal, High, or Urgent).
Microsoft365/SharePoint URL. Enter the URL of your tenant, for example https://yourtenant.sharepoint.com
Server Region. The URL from the Learn365 Admin Center will help you to identify your server region, for example https://ne-lms.365.systems/
Operating System. Select the operating system you were using when the error occurred.
Browser. Select the browser you were using when the error occurred. You can select Not applicable if this is the case.
Area(s) affected. Select one or more areas where the issue is occurring.
Attachments. Attach any supporting files or screenshots.
4. When the form is completed, select Submit.
Soon after you submit the ticket, you'll receive a confirmation email.
5. Track and reply to your tickets from your profile in the Zensai Help Center. For this, expand the drop-down list of your login name and select My activities. You'll be redirected to the My activities page, where you'll see all the requests you've created or been mentioned in by way of a CC.
Start a live chat
In the Zensai Help Center, you can contact Zensai Product Support via the live chat. For more information, see this article.
Zensai Product Support team working hours
The Zensai Product Support team provides support in the English language, Monday through Friday, 24/5.
We'll get back to you and resolve your request as soon as possible and within the agreement in your Service Level Agreement (SLA).
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