FAQs
Support inquiries
- Create an account in the Zensai Help Center
- Get help from the Zensai Product Support team
- How to contact Zensai Product Support
- How to reset password in Zendesk
- The Zensai Support chatbot
- How to contact support agents via the Zensai Support live chat
General information
- Prepare yourself for the next Learn365 release
- The Learn365 release schedule
- The Zensai product roadmap
- Submitting ideas and feedback for Learn365
- Recommendations for the use of personal data in your Learn365 solution
- How to get notified of incidents in specific regions
General product questions
- See a list of user sign-ins into Learn365
- Required LMS365 apps for SharePoint Online
- How to configure SharePoint Online to allow Learn365 guest access
- Teaching bubbles in Learn365
- Learn365 Accessibility
- Manage Learn365 web parts via the site collection app catalog
Custom colors and branding
Course content
- Add PowerPoint Show presentations (.ppsx files) to courses
- How to prevent learners from downloading files in a learning module
- Issues with completing and navigating SCORM content packages
- Learn365 features designed to add gamification elements to learning
- Microsoft Stream video content in courses after migration from Classic to SharePoint
- Possible ways to award and reissue a certificate to a user
Courses and training plans
- Navigation between available course catalogs
- Change the title and URL of a course
- How does training audience targeting and course targeting work?
- Enable course and training plan retakes based on the certificate expiry settings
- External training: view learners' progress
- Delete imported external training
Integrations
Import of data
Language and time zone
- Configure the time zone of catalogs, courses, training plans, and course sessions
- How are the certificate language and date/time formats configured?
- How do I change the date and time format in Learn365?
- Overview of how to control the display language, and the format of numbers, dates, and times, for the Learn365 user interface
- What determines the display language of the Learn365 user interface?
Notifications
- Connecting an account in the Microsoft 365 Connection Settings: possible issues and solutions
- How is the language of notifications configured?
- How notification templates are affected by customizations
- Implications of Microsoft Exchange Online limits on Learn365 email notifications
- Issues with the connected email account: Refresh token has expired due to inactivity
- Notifications: common issues
Learn365 subscription
- How do I cancel my Learn365 subscription?
- How do I renew my Learn365 subscription?
- Maximum number of users is reached or exceeded: what will happen and what should I do?
- Scope of Freemium features and how to upgrade to a paid subscription
- Which users are included when counting the number of users in the subscription?
Microsoft apps and services
- How can I see the number of members in a SharePoint group?
- How to add a link to the Learn365 Admin Center in the SharePoint site navigation
- How to add the LMS365 app to the Microsoft 365 app launcher
- How to clear cache in Microsoft Teams to avoid issues with Learn365
- Known issues with using Learn365 in the new Microsoft Teams app
Migration
Troubleshooting
- Understanding limitations: why embedding SharePoint pages won't work in Learn365
- Troubleshoot issues with learning modules
- Troubleshoot issues with quizzes
- Extranet User Manager troubleshooting
- 'The refresh token has expired' error message is displayed
- Authentication errors: possible issues and solutions
The Learn365 mobile app
Tracking and reporting
User, account, and role management
- Configure the display of admins on a training home page
- Inactive users in Learn365
- Microsoft Entra ID (Azure Active Directory) architecture for Learn365
- Permissions issue when adding catalog admins to a catalog that is set as a subsite
- Set up line managers in Learn365
- Using Microsoft Entra (Azure Active Directory) and Microsoft 365 groups with Learn365