"We encountered an issue while creating catalog "******". Try again or contact support." when creating a course catalog

Tenants on which Learn365 was newly installed between September 20 and October 2, 2024 may experience difficulties when creating course catalogs due to the recent retirement of SharePoint Add-In in Microsoft 365. For more information about the retirement of SharePoint Add-In and Azure Access Control Services (ACS), see this article.

In this article, you'll find information about a workaround that is available for new customers that are impacted when trying to create a course catalog.

 

 

Required role: Microsoft 365 global admin.

1. Run Windows PowerShell as an administrator.

 

 

2. Install the Microsoft Graph PowerShell Module. To do this, enter:

Install-Module -Name Microsoft.Graph

 

 

3. Verify whether the module has been installed. To do this, enter:

Get-InstalledModule Microsoft.Graph

 

 

4. Authenticate as the Microsoft 365 Global Administrator for your tenant. To do this, enter:

connect-MgGraph -Scopes "Application.ReadWrite.All"

 

 

5. Register the application "lms.365.systems" in Azure Applications. To do this, enter:

New-MgServicePrincipal -AppId f0f74104-da78-4591-a616-9949e9836b40

 

When the last command runs successfully, we recommend you wait a few minutes for the changes to synchronize.

The Microsoft 365 global admin or SharePoint admin should then create a course catalog in the Learn365 Admin Center > Global Settings > Create course catalog.

If the issue persists or for more information, contact Zensai Product Support.