Submit a request to Zensai Product Support

Introduction

If you encounter any challenges when using Perform & Engage 365 and can't find answers to your questions here in the Perform & Engage 365 Help Center, you can submit a request to Zensai Product Support.

In this article, we show how you can submit a request to Zensai Product Support via the Perform & Engage 365 Help Center.

 

Submit a request to Zensai Product Support

To be able to submit a request to Zensai Product Support, you need to be logged in to the Perform & Engage 365 Help Center, where our helpdesk system resides.

When you're logged in, you can safely and securely follow the progress of your submitted cases.

 

 

To submit a request, follow these steps:

1. In the Perform & Engage 365 Help Center, select Sign in in the top right-hand corner of the page.

 

 

2. Sign in to the Perform & Engage 365 Help Center.

If you see the following message when trying to sign in, your Microsoft 365 global admin must grant admin consent to Zendesk in Microsoft Entra ID (Azure Active Directory).

"Zendesk needs permissions to access resources in your organization that only an admin can grant. Please ask an admin to grant permission to this app before you can use it."

This involves the Microsoft 365 global admin signing into their Microsoft Entra ID account, navigating to the organization's applications, reviewing Zendesk's requested permissions, and granting consent.

3. When you're signed in, select Submit a request in the top right-hand corner of the opened page. The Submit a request form opens.

 

 

4. On the opened form, provide information that will help us investigate the issue, including:

• Your name
• A description of the issue, including where it occurs and how many users it's affecting.
• How you're accessing Perform & Engage 365, for example via Teams or web.
• What browser you're using.
• Contact details.
• Any relevant screenshots or files.

 

 

5. Select Submit to create a support ticket. Soon after you submit the ticket, you'll receive a confirmation email.

6. You can track and reply to your tickets from your profile in the Perform & Engage 365 Help Center. To do this, select Requests from the drop-down list next to your login name. The My requests page opens. Here, you can see all your requests, or those on which you were CC'd.

 

 

Zensai Product Support team operating hours and languages

The Zensai Product Support team provides support in the English language, Monday through Friday, 24/5.

We'll get back to you and resolve your request as soon as possible, and within the agreement in your Service Level Agreement (SLA).