How to clear cache in Microsoft Teams to avoid issues with Learn365

Introduction

If you experience issues with Learn365 in Microsoft Teams, you may clear cache to solve an issue.

This article covers the steps of how to clear cache in Microsoft Teams to avoid possible issues with Learn365 functionality within Microsoft Teams.

Clear cache for Windows users

1. Fully close your Microsoft Teams and Outlook apps.

• To close Microsoft Teams, expand the upwards-facing arrow in the taskbar.
• Right-click the Microsoft Teams icon and select Quit Teams.
• To exit from Outlook, on the desktop view, select File > Exit. You can also log out from your account.

2. Enter settings in the Search field in the taskbar then select the Settings app from the results.

3. In the Settings app, go to Apps > Installed apps.

4. Enter Microsoft Teams in the Search apps field at the top of the page, 

5. Select More options (...) on the right-hand side of the Microsoft Teams item in the search results then select Advanced options.

6. If you're asked, confirm that you want to allow this app to make changes to your device.

7. Scroll down to the Reset section and select Reset. Select Reset again to confirm the action.

8. Launch Microsoft Teams.

Clear cache for Mac users

1. To fully close Microsoft Teams, right click the Microsoft Teams icon on your dock and select Quit. 

2. Open Finder > Go> Go to Folder…

3. Paste the command into the Go to Folder box and select Go.
 

  ~/Library/Application Support/Microsoft

4. On the opened page, right click the Teams folder to open the menu and select Move to Trash.

5. Using the Spotlight Search (the magnifying glass icon on the menu bar), enter Keychain and select Keychain Access.

Within Keychain, search for Microsoft Teams to find the Microsoft Teams Identities Cache entry. Right (two finger) click this item and select Delete.

Close the Keychain Access app.

6. Relaunch Microsoft Teams.