You can contact the Zensai Product Support team via the live chat in the Zensai Help Center.
In this article, we describe the live chat functionality.
NOTE
To use the live chat feature, you'll need to have an account for and be signed in to the Zensai Help Center.
In this article
- How to start a live chat with the Zensai Product Support team
- Zensai Product Support team working hours
How to start a live chat with the Zensai Product Support team
You can start a live chat with the Zensai Product Support from any page in the Zensai Help Center.
To start a live chat, follow these steps:
1. Enter the live chat via the Get help option. This is the same option you select to engage with the Zensai Support chatbot.
For information about how to ask questions via the Zensai Support chatbot, see this article.
2. In the opened Contact us window, enter "get in touch".
3. Select your Server Region and enter your SharePoint Domain (URL).
One of our support agents will help you with your enquiry as soon as possible. Pay attention to the Zensai Product Support working hours.
In more complex scenarios, requests initiated via the Zensai Support chat may evolve into a support ticket.
Zensai Product Support team working hours
The Zensai Product Support team provides support in the English language, Monday through Friday, 24/5.
We'll get back to you and resolve your request as soon as possible, and within the agreement in your Service Level Agreement (SLA).