How notification templates are affected by customizations

In this article, we provide you with an overview of the changes that can be introduced to Learn365 notification templates and the impacts of these changes. Notification templates can be updated in two ways: as part of Learn365 product releases and through customizations by your organization.

In this article

• Changes that can be introduced to Learn365 notification templates
• How customizations affect notifications

Changes that can be introduced to Learn365 notification templates

Required role: catalog admin.

Editing notification template fields is called customization. Templates changed in this way are marked as Custom in the All Templates column on the Notifications page.

For more information about how to customize notification templates in Learn365, see this article.

Text throughout Learn365 is translated into 25 supported languages for both the browser version and the mobile app. This process is called localization.

We regularly enhance the capabilities of Learn365, and introduce new features and options that interact with existing functionality and content, such as notification text, tooltips, messages, etc. These changes are implemented during the production release updates.

This means that changes made to Learn365 notification templates can be classified as:

• Customizations – when fields are edited by the customer.
• Localization – an automatic translation of the default template field values.
• Updates – changes to field names as a result of a Learn365 release.

How customizations affect notifications

Introducing customizations to a notification template sometimes prevents the notification template from being updated as part of product updates and translations.

In the following table, you can see how notification template fields are affected by customizations when new product updates and translations are introduced.