How notification templates are affected by customizations

In this article, we'll provide you with an overview of the changes that can be introduced to Learn365 notification templates and the impacts of these changes. Notification templates can be updated in two ways: as part of Learn365 product releases and through customizations by your organization.

In this article

• Changes that can be introduced to the Learn365 notification templates
• How customizations will affect notifications

Changes that can be introduced to the Learn365 notification templates

Required role: Catalog admin.

When customers edit notification template fields, this is called customization. Templates changed in this way are marked as Custom in the All Templates column on the Notifications page.

Find more information about how to customize notification templates in Learn365 in this article.

The text throughout Learn365 is translated into 30 supported languages (32 languages for the Learn365 mobile app). This process is called localization.

We're constantly enhancing the capabilities of Learn365 and introducing new features and options that interact with the existing functionality and content, such as notification text, tooltips, messages, etc. These changes are implemented during the production release updates.

This means that changes made to Learn365 notification templates can be classified as:

• Customizations – when the fields are edited by the customer.
• Localization – an automatic translation of the default template field values.
• Updates – changes to field values as a result of an Learn365 release.

How customizations will affect notifications

Introducing customizations to a notification template will sometimes prevent the notification template from being updated as part of product updates and translations.

In the following table, you can see how notification template fields are affected by customizations when new product updates and translations are introduced.