Known limitations when using Learn365 via Microsoft Teams

Introduction

Learn365 enables users to learn, and admins to create and manage training, from the context of Microsoft Teams. In this article, we describe the limitations when using Learn365 in Microsoft Teams.

Known limitations

Currently, the Learn365 features that differ between SharePoint and Microsoft Teams are:

• The Chat tab search is limited to the first 100 catalogs to which you have access, ordered by title. Using Home > Catalog, you can open the relevant catalog.
• Themes aren't applied.
• In the Teams desktop app, content packages that have been set to open in a new window (via the Learn365 Admin Center > Content > Content package storage > select a content package > Open player in a separate window toggle) don't automatically launch in a new window in the Learn365 player. Learners see the message "If you can't access the content, open this link", along with a link to the content package. When a learner selects the link, the content package opens in a new browser window.
• In the Teams desktop app, learners might encounter issues when they attempt to view embedded content or external apps in learning modules. Learners see the message "If you can't access the content, open this link." at the bottom of the Learn365 player. When a learner selects the link, the content opens in a new browser window.
• The following links and options open in a browser window:
  • Help Center link in the Help section of the Learn365 Admin Center navigation menu.
  • View Content Package on the Actions panel of any content package added to a course.
  • View learner's attempt on the Actions panel when selecting a content package > View Learners' Details > selecting a learner with the In Progress or Completed status.
  • Create New and Go to Learning Module Documents links in the Document library of the learning module configuration panel. This happens because all documents used in learning modules are stored in a document library at the root of the catalog, with a separate folder for each training. 
    Any of the documents selected from the Document library box when configuring learning modules also open a browser window.

• The following links and options are disabled for the Learn365 app in Microsoft Teams:
  • Connecting an email account in Notifications > Microsoft 365 Connection Settings can't be done via Microsoft Teams. An email account is used for email delivery and the booking of Microsoft 365 rooms. The admin should configure the account via a browser window. You can disconnect the account in Microsoft 365 Connection Settings in Microsoft Teams but to re-establish the connection, you'll need to go to the browser version of Learn365.
  • The Purge Learners Records option, that enables the removal of a person's information and records of actions in the catalog, is disabled in Microsoft Teams.