Maximum number of users is reached or exceeded: what will happen and what should I do?

With the Learn365 subscription, you have a certain plan where the limit of users is specified. 

If a user has been enrolled in a course, this is counted in the subscription plan. This means that if more users are enrolled in a course than are specified in the subscription plan, you'll exceed the permitted number of users within your subscription.

In this article, we describe what will happen when your maximum number of users are exceeded and how you can increase your subscription.

In this article:

• What will happen when my maximum number of users are exceeded?
• How do I tackle this issue?

What will happen when my maximum number of users are exceeded?

If the number of users within your subscription is exceeded, you have a period of 14 days to handle the issue. During this period, the system will still work. As an admin, you will see a warning in the Learn365 Admin Center advising you of the exceeding users.

If the issue isn't handled, after the 14 days' grace period, the system will stop working and learners will see the notification: "Oops, something went wrong. Please contact your LMS administrator for further information."

You can set up notifications to alert selected admins with email notifications when a set percentage of maximum number of users is reached. In this way, you can be on top of the Learn365 subscription usage.

How do I tackle this issue

• If this situation has arisen because you need more users within your Learn365 subscription, please reach out to your designated Business Manager or the Zensai Subscription team license@zensai.com.

• If you instead need to remove users to stay within the limits of your current Learn365 subscription, this can be done by unenrolling users from all training to lower the number of the Learn365 users.