Log in to the Learn365 mobile app

Introduction

Learners need to log in to the Learn365 mobile app to engage with learning.

This article provides guidance on how to log in to the Learn365 mobile app as an internal or external user.

 

Requirements

The Learn365 mobile app supports the following platforms:

  • iOS 10.0 or later.
  • Android 5.1 or later.

We support Conditional Access policies and the installation of the Learn365 mobile app using Microsoft Intune internally for iOS and Android phones. Depending on users' device types and whether their organization has the conditional access policies set, they may need to have Microsoft Authenticator and Company Portal installed on their device to successfully log in to their account.

Find more information about how to set up policies for Microsoft Intune to work with the Learn365 mobile app in this article.

 

IMPORTANT   

  • If Office 365 Advanced Threat protection Safe Links policies are configured for the organization, users need to add the LMS365 (Learn365) URL https://*365.systems/* as an exception to the "do not rewrite" list. This enables users to open courses directly from the Learn365 mobile app.

  • If users work on a device that is Microsoft 365 Device Management System compliant, all the required policies are configured, and the Microsoft Authenticator app is installed on the device, then the login process occurs intuitively via the Microsoft Authenticator app.

 

Log in as an internal user

Conditional access policies aren't enabled

iOS users

To log in to the Learn365 mobile app as an internal user:

1. Download the Learn365 app to the mobile device.

2. Run the Learn365 mobile application.

3. Tap the Login field and enter the Active Directory user profile email address.

Optionally install Microsoft Authenticator and Company Portal on the user's device. Users can log in to the Learn365 mobile app without having Microsoft Authenticator and Company Portal installed on their device.

4. Tap Login.

The user is logged in, the app opens, and they are automatically redirected to the Dashboard tab.

If Microsoft Authenticator is already installed on their device, users will be redirected to it during the login process.

 

Android users

To log in to the Learn365 mobile app as an internal user:

1. Download the Learn365 app to the mobile device.

2. Run the Learn365 mobile application.

3. Tap the Login field and enter the Active Directory user profile email address.

Optionally install Microsoft Authenticator and Company Portal on the user's device. Users can log in to the Learn365 mobile app without having Microsoft Authenticator and Company Portal installed on their device.

4. Tap Login.

The user is logged in, the app opens, and they are automatically redirected to the Dashboard tab.

If Microsoft Authenticator is already installed on their device, users won't be redirected to it during the login process. 

 

Conditional access policies are enabled

iOS users

Requirements: Users need to have Microsoft Authenticator and Company Portal installed on their device. Company Portal requires iOS 13.0 or later.

To log in to the Learn365 mobile app as an internal user:

1. Download the Learn365 app to the mobile device.

2. Run the Learn365 mobile application.

3. Tap the Login field and enter the Active Directory user profile email address.

4. Tap Login.

Users need to log in to the Company Portal, then set up their device to access company resources and to be able to log in to the Learn365 mobile app.

Users are redirected to the Microsoft Authenticator app to authenticate when logging in to the Learn365 mobile app.

After authentication, the app opens and users are automatically redirected to the Dashboard tab.

 

Android users

Requirements: Users need to have Company Portal installed on their device. Company Portal requires Android 8.0 or later.

To log in to the Learn365 mobile app as an internal user:

1. Download the Learn365 app to the mobile device.

2. Run the Learn365 mobile application.

3. Tap the Login field and enter the Active Directory user profile email address.

4. Tap Login.

Users need to log in to the Company Portal. Company Portal sets up a Work Profile for the user, where they'll need to install the Learn365 mobile app and launch it from there. If users install the Learn365 mobile app in their Personal Profile, they won't be able to log in to the tenant that has Conditional Access policies set.

The user is logged in, the app opens, and they are automatically redirected to the Dashboard tab.

If Microsoft Authenticator is already installed on their device, users won't be redirected to it when they log in to the Learn365 app.

 

IMPORTANT   

If the Users can consent to apps accessing company data on their behalf option is set to No in Microsoft Entra ID (Azure Active Directory) settings, the Microsoft 365 global admin will need to install the Learn365 mobile app and trust it.

 

Log in as an external user

Conditional access policies aren't enabled

iOS users

To log in to the Learn365 mobile app as an external user:

1. As an external user, enter the email address connected with their LMS365 (Learn365) user account in the Login field.

2. Select Allow me to modify Tenant URL and enter the URL of the tenant with the LMS365 (Learn365) solution (https://<name of tenant>.sharepoint.com).

If the URL is correct, a green check mark is displayed next to it.

3. Tap Login.

Optionally install Microsoft Authenticator on the user's device. Users can log in to the Learn365 mobile app without having Microsoft Authenticator installed on their device.

If Microsoft Authenticator is already installed on their device, users will be redirected to it when logging in to the Learn365 mobile app.

The user is logged in, the app opens, and they are automatically redirected to the Dashboard tab.

 

Android users

To log in to the Learn365 mobile app as an external user:

1. As an external user, enter the email address connected with their LMS365 (Learn365) user account in the Login field.

2. Select Allow me to modify Tenant URL and enter the URL of the tenant with the LMS365 (Learn365) solution (https://<name of tenant>.sharepoint.com).

If the URL is correct, a green check mark is displayed next to it.

3. Tap Login.

Optionally install Microsoft Authenticator and Company Portal on the user's device. Users can log in to the Learn365 mobile app without having Microsoft Authenticator and Company Portal installed on their device.

If Microsoft Authenticator is already installed on their device, users won't be redirected to it when logging in to the Learn365 app.

The user is logged in, the app opens, and they are automatically redirected to the Dashboard tab.

 

Conditional access policies are enabled

External users can't set up Company Portal so they can't log in to the Learn365 mobile app. The workaround is to exclude guest users from conditional access policies but this presents a security risk.

 

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