Fix issues that prevented migration of subsites-based courses

We have migrated courses and training plans that were created before the LMS365 January 2022 release on a per-tenant basis across all regions. You can find out more about this in the Announcement: Migration of courses and training plans created before the LMS365 January 2022 release article.

Based on our analysis and feedback from customers, this process went smoothly with a few exceptions. We have tried to address any issues as quickly as possible and released some fixes.

Our logs show that there are still some courses that haven't been migrated successfully for a small number of customers. However, we haven't received any support requests about these courses so we might assume that some of these courses (SharePoint subsites) don't physically exist.

If you believe that some of your old courses don’t work or haven’t been migrated, you can use the methods described in this article to check your tenant.


In this article


Check LMS365.AccessApp

For course catalog creation, the LMS365 Application Manager app (LMS365.AccessApp) is required. This app is added to the SharePoint Site Contents of the created course catalog and grants users the relevant permissions to create and edit SharePoint sites, and add documents that can be used in your courses.

To check the presence and installation of the LMS365.AccessApp in your AppCatalog:

1. Navigate to your AppCatalog site and select Apps for SharePoint.

2. In the Apps for SharePoint, find LMS365.AccessApp. If this isn't present, you can download it here.



3. Ensure that LMS365.AccessApp is present and enabled. You can also check whether LMS365.AccessApp is present in a SharePoint site collection from a course catalog. Go to Site contents (https://{tenant}{catalog}/_layouts/15/viewlsts.aspx) and find the LMS365 app there.



If LMS365.AccessApp isn't installed in the specific catalog, then you should add the app. To do this, go to the SharePoint site collection, select +New in the top left-hand corner > App from the drop-down menu > find and select LMS365.



If LMS365.AccessApp is installed but some courses from your catalog still haven’t been migrated, you can delete and reinstall this app.


Check the SPFX package

To add SPFX Web Parts (Course Catalog, Dashboard, Course homepage) on SharePoint site collection pages, an LMS365 SPFX package (LMS365 Modern Experience app) is required.

To check the presence and installation of the LMS365 SPFX package in your AppCatalog:

1. Navigate to your AppCatalog site and select App for SharePoint in the left-hand navigation menu.

2. In Apps for SharePoint, find LMS365. If this isn't present, you can download it from here.



Check tenant settings

Errors may occur because of your specific tenant settings. Check these settings using SharePoint PowerShell. Find out more about how to install the SharePoint PowerShell module and how to connect to your tenant in this article.

After you have connected to your tenant, run the following command in the PowerShell.

$TenantSettings = Get-SPOTenant;


The answer should be True.



If the answer is False, then you should use the following command to change this parameter.


Set-SPOTenant -LegacyAuthProtocolsEnabled $True


Other possible issues

LMS365 Cloud has not been supported on SharePoint Classic sites since March 2020 so consider the following:

  • Some of your sites might not have been converted from Classic to Modern.
  • Some Modern features might not be enabled on your tenant.
  • You might have prevented some sites from being converted, potentially leading to issues with LMS365 (Learn365) on such site collections. 

Advanced security configuration, such as firewalls, may block access to your SharePoint site and cause an unsuccessful migration.


Contact Zensai Product Support

If you still encounter issues after you have completed these processes, contact the Zensai Product Support team by raising a ticket to co-ordinate the next actions. 


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