Introduction
Required role: LMS admin.
Course feedback surveys enable you to gather feedback from learners about the courses they have completed. The information gathered from course feedback can be used to measure the quality and effectiveness of the course content, and identify potential areas for improvement.
This article describes how LMS admins create and manage surveys.
NOTE
Only learners with an email address in Microsoft Entra ID will receive survey notification emails after completing a course. Learners without an email address, such as Flow365 users, won’t receive survey notification emails or links to surveys.
LMS admins can create surveys, while catalog and course admins choose which courses should have a survey. Surveys are available for e-learning and instructor-led training courses.
When a learner receives a notification, they can take the feedback survey. For information about how learners take a course feedback survey, see this article. Learners can't edit or resubmit surveys they’ve already taken.
When a learner submits a survey, the results are recorded and linked to the course, and available for download via the Learn365 Admin Center > Reports > Download reports > Survey report.
Create a survey
IMPORTANT
While your organization can create more, you can have up to four published surveys. Surveys can be sent to learners immediately after course completion, then after 30, 90, and 180 days after course completion.
Surveys are sent to all learners in the organization who complete courses where course feedback surveys are enabled. For information about how to configure courses to send feedback surveys on successful completion, see either the Create e-Learning or Create instructor-led training article.
To create a survey, follow these steps:
1. Go to the Learn365 Admin Center > Global Settings > Surveys. The Surveys page opens.
2. Select Create Survey. The Create Survey panel opens on the Questions tab.
3. Enter the survey title and description.
4. Select + Add Question. You must add at least one question.
You can add multiple choice or free text answer questions. Multiple choice questions must contain at least two answer options.
5. Repeat step four until you've added all the survey questions.
6. Go to the Settings tab.
7. From the Set trigger drop-down, select how long after course completion you want learners to receive the survey notification. The options are:
- After completion
- After 30 days
- After 90 days
- After 180 days
8. If you want to publish the survey immediately, set the Publish survey toggle to On. When the toggle is set to On, from now on, learners will receive survey notifications for courses they complete where course feedback surveys are enabled.
9. Select Create, or Cancel.
Edit a survey
IMPORTANT
Once created, you can edit parts of a survey, such as its title, description, and questions, up until the survey is published and sent to the first learner. Once a survey is sent to the first learner, it isn't possible to edit the survey.
1. Go to the Learn365 Admin Center > Global Settings > Surveys. The Surveys page opens.
2. Select the survey you want to edit.
3. From the Actions panel that opens, select Edit survey.
4. Make the changes and select Save, or Cancel to discard the changes.
Delete a survey
This action can't be undone.
When you delete a survey, learners no longer receive it. If a learner lands on the page of a deleted survey, they'll see a message that the survey is no longer available.
1. Go to the Learn365 Admin Center > Global Settings > Surveys. The Surveys page opens.
2. Select the survey you want to delete.
3. From the Actions panel that opens, select Delete survey.
4. Select Delete to confirm.
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