Introduction
Required role: Super admin.
10Pulse is an employee engagement metric in Perform & Engage 365. It combines signals from employee check-ins to provide an engagement score from 0 to 10 across five engagement factors.
10Pulse data is available at organization, department, and team level. Results for groups that don't meet your organization's configured anonymity threshold aren't displayed.
For information about the Perform & Engage 365 plans that include 10Pulse, see this article.
Understand the 10Pulse engagement factors
The overall 10Pulse score is calculated from five equally weighted engagement factors:
- Discretionary Effort
- Pride
- Advocacy
- Job Satisfaction
- Feel Valued
The five factors use signals from employee check-ins to provide different perspectives on engagement.
10Pulse uses information including:
- Check-in completion
- Sentiment and the content of responses tagged Achievement
- Mentions given and received
- Manager comments
- Pass-ups.
10Pulse uses a rolling 10-week period when calculating engagement scores.
NOTE
Missed check-ins can affect the 10Pulse score because check-in completion contributes to the Discretionary Effort and Job Satisfaction factors.
Question tags and 10Pulse
Question tags help categorize check-in responses used by 10Pulse.
Responses to questions with the Achievement tag contribute to the 10Pulse calculation.
To review or configure question tags, go to Organization > Questions. For more information about configuring questions and tags, see this article.
View 10Pulse data
On the Organization Dashboard, the 10Pulse Engagement Score card provides an overview of your organization's current 10Pulse score and the five engagement factors.
Select View details to open the detailed 10Pulse analytics page.
The detailed view displays the 10Pulse score on a scale from 0 to 10.
You can:
- View results by Week, Month, Quarter, or Year.
- Select a custom reporting period.
- Switch between Chart and Heatmap views.
- Filter and group the information displayed.
- Review the underlying data in the All data table.
- Export charts in PDF or PNG format and export data to CSV.
Grouping options can include teams, departments, and configured person properties, depending on your organization's setup.
For more information about the Organization Dashboard, see this article.
Anonymity and 10Pulse reporting
10Pulse results are grouped rather than displayed as individual employee scores.
Groups are shown only when they meet your organization's configured anonymity threshold. The Minimum number of users to show anonymous data setting determines the minimum group size. The default threshold is five users, but this value can be configured for your organization.
Groups below the configured threshold aren't displayed in 10Pulse reporting.