In certain cases, the "(...) refresh token has expired due to inactivity. The token was issued on (...) and was inactive for 90.00.00.00." error message is displayed:
- To catalog admins in the Catalog settings > Notifications > Microsoft 365 Connection Settings.
- To LMS admins in the Global Settings > LMS Configuration > Microsoft Viva.
The reason of this message being displayed is the same - the token has been inactive for 90 days. Tokens replace themselves with a fresh token upon every use, so in case of inactivity, no fresh tokens are obtained. Find more information on the refresh token functionality in the Microsoft's documentation on Microsoft identity platform refresh tokens.
To solve the issue with the expired token:
- In the Microsoft 365 Connection Settings, a catalog admin needs first to disconnect the connected account and then to re-establish the connection to enable Learn365 to send notifications, book rooms for course sessions in a catalog, and to create Microsoft Teams meeting invitations.
- In Global Settings > LMS Configuration > Microsoft Viva, an LMS admin first needs to disconnect from, then reconnect to, Viva Learning.
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