How learners interact with learning content

Introduction

Users become Learners of a course or training plan when they're successfully enrolled in it. Once enrolled, they can start to engage with training.

In this article, we describe how learners start their training journey and the user interface they'll encounter when interacting with learning content of courses in Learn365. For information about how learners interact with Udemy Business courses, see this section.

Information in this article also applies to training plans, which consist of a number of courses that are combined to form a unique training program. To complete a training plan, learners need to complete all of its courses.

Start the training

Learners can start the training from either My Training Dashboard > My training, or individual course or training plan home pages.

Start from My training

The first step differs, depending on whether a course or training plan is selected.

For courses, learners go to My Training Dashboard > My training and select Play on a course card (in card view) or on the course row (in list view). 

Learners are redirected to the Learn365 player, which opens on the first available learning item of the course. The course syllabus is displayed in the left navigation. For more information about the My training section in My Training Dashboard, see this article.

For training plans, select the training plan. The training plan home page opens.

Start from a course or training plan home page

For courses, on the course home page, select the relevant learning item.

A course home page in Microsoft Teams

A course home page in the Learn365 mobile app

For training plans, on the training plan home page, select the relevant course. You'll be redirected to the course home page of the selected course.

A training plan home page in Microsoft SharePoint web page

A training plan home page in the Learn365 mobile app

For both courses and training plans, learners can select the relevant action next to the learning item or course with which they want to engage.

The actions available on the training home page depend on the current status of the selected learning item or, for training plans, the selected course:

• Start. The learning item or course hasn't been started yet. The learner can start a new attempt.
   
• Continue. The learning item or course has been started, but not completed. The learner can continue their previous attempt.
   
• Try again. The learner completed the last attempt unsuccessfully.
   
• Review. The learner has completed the learning item or course and can review the content. For more information about how learners can review course content, see this article.
   
• View. This action is displayed to learners on the course home page for assessments only. Learners can select this icon to view the assessment.
   
• Locked (status). The learning item or course has prerequisites or a countdown timer is enabled for one or more learning items in the course. The learner can't start a locked course until all previous learning items or courses are completed. If a countdown timer is enabled for one or more learning items in a course, learners must complete the timer-enabled item before they can proceed to the remaining learning items in the course. For information about how to enable a countdown timer in learning modules, see this article.

Continue the training

When a learner has started a course or training plan but hasn't completed it yet, they need to do one of the following to continue the training:

For courses:

• From My Training Dashboard > My training, select Play on a course card (in card view) or on the course row (in list view). They're redirected to the Learn365 player, which opens on the first incomplete learning item of the course. The course syllabus is displayed in the left navigation. For more information about the My training section, see this article.
• From the course home page, select Play below the course title. They'll be redirected to the Learn365 player, which opens on the first incomplete item of the course. 
• From the Content section of the course home page, select the relevant action next to the learning item they want to continue.

For training plans, on the training plan home page, learners can select the action next to the relevant course. They'll be redirected to the course home page, which they can open in the Learn365 player to continue. 

The Learn365 player

When a learner starts a course, the Learn365 player opens on the first learning item of the course and the course status changes to In Progress. If a learner is continuing a course, the Learn365 player opens on the first incomplete learning item.

Learners can select Exit course in the top right-hand corner to return to the course home page.

Learning modules

Learning modules include content packages, quizzes, multimedia, confirmation messages, external apps, links to websites, and files. The learning experience differs depending on the learning item. Out of these learning items, assessments are the only ones that can't be completed in the Learn365 player. Find more information about taking assessments here.

Learners can navigate available (unlocked) items in a course by selecting Previous item and Next item in the footer of the Learn365 player, or go to another learning item directly from the course syllabus.

If a countdown timer is enabled for a learning item, learners see the timer at the bottom of the Learn365 player when they navigate to the item. When the timer is enabled, the Next item button is grayed out and navigation to the next item in the course is locked until the timer reaches zero. The timer is displayed only for incomplete items. For more about enabling a countdown timer in learning modules, see this article.

Learners can download Microsoft Office files (such as Word, Excel, and PowerPoint files) that are added as course content by selecting Download in the top right-hand corner of the Learn365 player.

Learning modules might contain confirmation messages. A confirmation at the end of a learning item prevents learners from completing it, and the entire learning module, without first confirming they've read and understood all the content presented to them in the learning module.

After selecting the I confirm I have read and understood the materials provided checkbox, the Next option becomes active, and learners can proceed with the course content.

If the confirmation requires authorization, learners need to enter their credentials to proceed with the confirmation.

Quizzes

Quizzes can be included as course content. To complete a quiz, learners select their answers and then Next.

If a learner provides an answer for a quiz question, the question is marked with a blue circle in the left navigation.

To navigate between quiz questions, learners can use the Next item/Previous item navigation options in the footer or the navigation in the Course Syllabus (if the Allow Navigation option is enabled).

If the Timer and Show Timer in Player options are enabled for the quiz, a timer is shown in the top left of the quiz window.

When the timer reaches zero, learners see the quiz results with their score, time spent, and the number of correct answers. If the learner achieves the passing score, their attempt is considered Passed. Otherwise, the attempt is Failed. 

Whether learners can review the quiz, see if their answers are correct, or see correct answers once they take the quiz, depends on quiz settings. For more information, see this article.

If the Timer option is enabled but Show timer in Player isn't, learners can't see the timer, but it runs in the background. Learners are redirected to the finish page when the time elapses.

Learners can see the number of points set for each question while they're taking the quiz, if the Show score during quiz option is enabled. Learners receive points for each correct answer. If the question has several correct answers, points are earned according to the percentage correct rules set up for that specific question.

If a quiz has no timer, learners select Submit when they've answered the questions. If learners submit their answers when there are still unanswered questions, a message notifies them that their answers can't be submitted. If learners cancel this action, they'll be redirected to the quiz questions.

If learners reach the passing score defined for the quiz, the quiz is completed.

Learners can view all relevant information about the quiz they've just completed, exit the quiz, attempt it again (if they have any attempts left), or review their answers (if the course admin has enabled this option).

If a learner fails a quiz for which the Allow retake of incorrect answers only option is enabled, they will only need to retake the questions they answered incorrectly during their last attempt. However, learners who pass the quiz but retake it voluntarily will be presented with all the questions.

Learners can exit an incomplete quiz, start a new attempt if there are any attempts left, or go to the next learning item.

To review both answered and unanswered questions (if the Review option is enabled), learners can select Review your answers on the results page. Unanswered questions are marked with an empty white circle, while correct answers are marked green and incorrect answers are marked red.

If a learner fails a quiz in a learning module and they have no attempts left, they can't retake it. In this case, the learner fails the entire learning module because it isn't possible to complete it. Learners should contact the course admin to proceed.

Content packages

If the Show statistics for a learner option is enabled, learners can see the data relating to the content package by selecting View your statistics. Learners can view main statistics parameters, time spent, etc. To close the Statistics page, select Result in the footer or select the relevant learning item in the course syllabus to navigate to it.

If the Navigation controls option is enabled for the content package, learners can pause their attempt by selecting Suspend in the footer.

Find more information about the options that can be enabled for a content package in this article.

If a learner fails a content package in a learning module and they have no attempts left, they can't retake it. In this case, the learner fails the entire learning module because it isn't possible to complete it. Learners should contact the course admin to proceed.

Assessments

An assessment is an evaluation of learners' performance by assigned supervisors (this can be individual users or a learner's line manager). The assessment can be based on anything relevant to completing the course. For example, learners can be asked to complete a manual task that is performed in the work location, such as handling machinery correctly, which is later reviewed by an assigned supervisor.

If a course contains an assessment, learners will see the assessment in the Learn365 player either as a learning module or a learning item within a learning module, depending on its configuration. If the Display supervisor names toggle is set to On on the assessment’s configuration page, learners will see the names of the assigned assessment supervisors.

An assessment must be completed outside Learn365, and then submitted for a supervisor's review via the assessment's page in the Learn365 player. Here, learners can add and view supervisors' comments about the assessment, as well as upload any required files to support their assessment submission.

For information about creating and managing assessments, see this article. For information about the supervisor's role in assessments in My Training Dashboard, see this article.

Complete the course

Learning items in a course can be set as required to complete the course via the course completion settings. To complete a course, learners must complete all of its required learning items.

If there are learning items that are set as required for course completion but haven't yet been completed, learners will see a message that says the course is incomplete.

If an assessment is set as required to complete the course, the learner can't complete the course until the assessment is approved by the assigned supervisor. Alternatively, a course or catalog admin can manually mark an assessment as Completed from the Course Progress dashboard or set the Completed toggle for the course to On. Catalog admins can also do this from the Learner's Progress dashboard.

To see whether a learning item is set as required to complete, navigate to the course home page. In the Content section, learning items that are required to complete have a red asterisk (*) next to their title.

Learning items without a red asterisk (*) are optional, and their completion status has no impact on the completion status of the course.

When a learner completes the last learning item required for course completion, the course status changes to Completed and learners see a congratulatory message. Here, they can rate the course by selecting a star rating or mark it as a favorite by selecting the heart icon. Rating a course doesn't affect the course status. Learners can also rate the course on the course home page.

Learners can review the completed course items or exit the course to return to the course home page, where they can review or retake the course. For information about how learners can review course content, see this article.

If a learner selects Play course for a course they've already completed, they're be redirected to the first learning item of the course.

Complete Udemy Business courses

Udemy Business courses can be imported into Learn365 via the Content365 integration and learners can enroll in them in the usual way. However, these courses are taken on the Udemy Business platform, outside Learn365. Learners’ course progress is synced and the statuses (not started, in progress, and completed) are displayed on the Learner Progress dashboard and the Course Progress dashboard.

To take a Udemy Business course, learners must:

1. Go to the course’s home page on My Training Dashboard.

2. Select Play course. The Learn365 player launches a new tab that shows the course home page on Udemy Business.

The learner is automatically enrolled in the Udemy Business course.

3. Sign in to Udemy Business using either Zensai SSO (if configured) or your email address and password.

4. Select the course and go through the learning modules on Udemy Business. If a learner leaves the course before completing it, their course progress will be saved. It might take 15-60 minutes for Learn365 to reflect the course progress on My Training Dashboard > course page and inside the Learn365 player.

5. To continue, go to the course home page on My Training Dashboard and select Continue. The Learn365 player launches the Udemy Business tab on the learning module in progress.

Take a course feedback survey

Learners who have completed e-learning or instructor-led training courses, and are still enrolled in them, might receive email notifications that invite them to complete course feedback surveys. Learners might be invited to complete up to four surveys: immediately after course completion, 30 days after, 60 days after, and 180 days after.

1. Select the link in the survey notification email. A dedicated survey page opens. Here, the survey title, description, and questions are displayed.

2. Respond to all the questions in the survey.

3. To ensure their responses remain anonymous, learners can set the Anonymous toggle to On. This ensures that learners' names don't appear in reports that include a name field or column.

4. Select Submit when all questions are answered. Learners see a message that confirms they've submitted the survey.

For information about how to add surveys to courses, see the Create e-learning and Create instructor-led training articles.