Extranet User Manager troubleshooting


With Envision IT's partnership with LMS365 (Learn365), we have established a shared Zendesk ticketing system so we can route any issues you may encounter with the Extranet User Manager (EUM) product to the appropriate team.

In this article, we will provide you with information on how to get support for EUM.


Submit a support ticket

If you are unsure where to submit a support ticket, please submit a support ticket here and we will direct the issue to the appropriate team.


EUM Installation troubleshooting

When you purchase EUM, you will receive a "Welcome to EUM" email. This email provides an overview and information about your installation.

All user documentation and help center content for EUM is hosted on the EUM website.


Useful links

EUM Pre-Requisites 

EUM User Guides


Submit an EUM Support Ticket


Still have questions? Contact Zensai Partner Success Manager, Laura Staub: partnersuccess@zensai.com.


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