Set up the integration between Learn365 and Go1

You can integrate Go1 with Learn365 to import and feature Go1 courses in Learn365.

Importing Go1 courses into Learn365 enables you to view and manage Go1 courses in Learn365, side by side with other courses and training plans in your organization, via the Training Management page.

Integrate Learn365 with Go1

Required role: LMS admin.

1. As an LMS admin, go to the Learn365 Admin Center > Global Settings > LMS Configuration > Content365 > select Connect on the Go1 tile.

2. On the Go1 panel that opens, select Connect.

The go1 login dialog opens.

There are two options. You can log in with your existing Go1 account or you can create a Go1 account that provides you with a Free subscription and a Complimentary Course Pack with 20 courses.

3. To log in with your existing Go1 account, from the go1 login dialog, enter your Go1 login credentials then select Log in and connect. If you encounter issues when logging in to Go1, see this Go1 help article.

If you don't have a Go1 subscription but want to benefit from the Complimentary Course Pack, you can create a Go1 account that provides you with a Free subscription and a Complimentary Course Pack with twenty courses from Go1.

• From the go1 login dialog, select Sign up. The Sign up to Go1 page opens.
• Complete the form and select Sign up to create your Go1 account. If you encounter issues when logging in to Go1, see this Go1 help article.

Whether you log in using an existing Go1 account or you create a new one, you're asked to review and consent to permissions that enable Go1 to:

• Access your account information.
• Access and manage content.
• Access and manage this portal.
• Access and manage enrollments.
• Access and manage user profile.

For information about the permissions requested by Go1, contact the Go1 Global Support Team.

4. If you consent to authorize access, select Authorize.

Once you've authorized access, the Go1 panel opens.

5. By default, imported Go1 courses are unpublished, which means you'll have to manually publish each one. To automatically publish Go1 courses once they're imported, toggle the Automatically publish imported courses option On. With this option enabled, imported courses are published as of today's date and the current time, but they aren't given an end date.

6. Choose how you want catalog admins to import Go1 courses into Learn365.

• By default, the Use Content hub option is On. To import Go1 courses via the Learn365 content hub powered by Go1, keep this set to On.
• To import Go1 courses via the Learn365 user interface, toggle the Use Content hub option Off.

This toggle isn't displayed for customers with a Learn365 Select subscription because they can import courses only via the Learn365 content hub powered by Go1.

Catalog admins can now import and manage Go1 courses in Learn365.

Check the connection with Go1

To check the status of the connection with Go1, follow these steps:

As an LMS admin, go to the Learn365 Admin Center > Global Settings > LMS Configuration > Content365.

The integration connection status is displayed on the go1 tile:

• Connected - displayed in green text, this means that Learn365 is connected with Go1.
• Connection error - displayed in red text, this means that an error is preventing Learn365 from connecting with Go1. For information about the error, select Manage. 
• Connecting - displayed in gray text, this means that Learn365 is checking the connection with Go1.

Import Go1 courses into Learn365

Once the integration between Learn365 and Go1 is set up, catalog admins can import Go1 courses into Learn365.

Go1 courses are imported into Learn365 as e-learning courses.

The method of importing courses from Go1 is determined by the LMS admin when they set up the integration between Learn365 and Go1, and their Learn365 subscription. Customers with a Learn365 Select subscription can import courses only via the Learn365 content hub powered by Go1. For all other customers, there are two options:

• Import Go1 courses via the Learn365 content hub powered by Go1. The Learn365 content hub powered by Go1 offers enhanced features when importing courses into Learn365.
• Import Go1 courses via the Learn365 user interface.

Import Go1 courses via the Learn365 content hub powered by Go1

Required role: catalog admin.

Before you start

By following the steps in this section, you might avoid the following error while importing Go1 courses into Learn365 via the Learn365 content hub powered by Go1: "We encountered an issue while synching library from Go1. Try again later. If this error persists, contact support."

If you encounter this error while syncing, follow these steps then sync again.

1. Open a new browser window or tab and navigate to https://learn.go1.com.

2. Log in to the Go1 portal with the username and password created when you set up the integration between Learn365 and Go1.

3. Select Return to myGo1 at the top of the screen.

4. Select your profile icon at the top of the screen > Settings.

5. On the page that opens, select Portal Content Selection in the left-hand navigation panel. The Portal Content Selection section opens.

6. Select Manage portal content.

7. In Auto add all to My library at the top of the screen, toggle Content and Playlists to Off.

8. Log out of the Go1 portal.

9. Disconnect from Go1. For more information, see Disconnect from Go1.

10. Connect to Go1 again. For more information, see Integrate Learn365 with Go1.

Import courses

1. Go to the Learn365 Admin Center > Training Management > Import courses > Go1. The Sync Go1 library panel opens on the Search tab.

2. Search for the relevant courses. For information about how to refine your search using filters, see this Go1 article.

3. You can select the name of a course to view more information about it.

4. Select the Add to Library icon next to each course you want to import.

You can import up to 50 Go1 courses at a time.

5. Select the Content tab at the top of the page. The Library section opens. The number next to the Library section heading shows the number of courses in your Go1 library.

This section shows which courses are currently in your Go1 library, ready to be imported into Learn365.

6. To sync the courses in the Library section of the Content tab with Learn365, select Sync at the bottom of the panel. To close the Sync Go1 library panel without importing, select Close.

The sync starts immediately. The amount of time it takes to import courses depends on the number of courses being imported. Typically, it takes a few minutes to import courses. Notifications are displayed in the notifications feed when courses have been imported successfully, when there are no changes to sync, and when one or more courses fail to import. Select the bell icon on the Learn365 Admin Center toolbar to check notifications.

Imported courses are displayed on the Training Management page, side by side with other courses and training plans. The default publish status of imported Go1 courses is determined by the LMS admin when they configured the Go1 integration. Unpublished Go1 courses show the red cross icon in the Status column. The Category column displays the categories assigned to the course.

If one or more courses fail to import, view the relevant notification for more information.

If you encounter issues when importing courses via the Learn365 content hub powered by Go1, you can contact Zensai Product Support.

Import Go1 courses via the Learn365 interface

Required role: catalog admin.

Configure the Go1 portal

You should complete some configuration steps before importing Go1 courses via the Learn365 interface, 

When you create a Go1 account, a Go1 portal site is created automatically. The URL of the portal is based on your company name.

1. Open a new browser window or tab and navigate to https://learn.go1.com.

2. Log in to the Go1 portal with the username and password created when you set up the integration between Learn365 and Go1.

3. Open the ellipsis menu (the three dots) in the bottom left-hand corner and select Switch Portal.

Here, you can see the direct Go1 portal site that was created.

4. Enter the URL (for example, <your company name>.mygo1.com) in a new browser tab to go directly to the site.

5. In the top menu bar, select your initials then Content from the drop-down.

6. In the top right-hand corner of the screen, set the Content toggle to on. The "Portal content settings saved" message is displayed.

Import Go1 courses

1. Go to the Learn365 Admin Center > Training Management > Import courses > Go1. The Import Go1 courses panel opens.

The opened Import Go1 courses panel displays all Go1 courses. The Title, Duration, and Language columns are displayed.

2. You can use the Search field to find a specific Go1 course. The search runs only on the course name (Title) field. Enter part of the course name then press Enter to see a list of Go1 courses that match the given search parameter.

3. You can sort the list of Go1 courses on the Import Go1 courses panel by Title or you can filter them by topic, duration, and tags:

The default view displays all Go1 courses that are available for your subscription plan.

Topics filter – allows filtering by the topics associated with the available Go1 courses. Multiple selections are possible.

Categories are used to help filter training in the catalog and are displayed on the course home page. When importing Go1 courses, topics in Go1 are converted to categories in Learn365. 

From the Topics drop-down, select the relevant topics and select Apply to apply the filter. Select Clear all to clear the applied filter. Alternatively, use the Select all checkbox to toggle the selection of all topics on and off.

When the filter is applied, the number of topic filters applied replaces Topics as the name of the filter drop-down.

Duration filter – allows filtering by the duration of the available Go1 courses: < 15 min, 15-30 min, 30-60 min, or > 60 min. Multiple selections are possible.

From the Duration drop-down, select the relevant durations and select Apply to apply the filter. Select Clear all to clear the applied filter. Alternatively, use the Select all checkbox to toggle the selection of all durations on and off.

When the filter is applied, the number of duration filters applied replaces Duration as the name of the filter drop-down.

Tags filter – allows filtering by the tags associated with the available Go1 courses. Multiple selections are possible.

From the Tags drop-down, select the relevant tags and select Apply to apply the filter. Select Clear all to clear the applied filter. Alternatively, use the Select all checkbox to toggle the selection of all tags on and off.

When the filter is applied, the number of tag filters applied replaces Tags as the name of the filter drop-down.

4. You can select the name of a course to view more information about it. You can import this course from here or import multiple courses from the Import Go1 courses panel.

5. Select the X icon to close the panel.

6. On the Import Go1 courses panel, select the checkboxes of the Go1 courses you want to import. You can import up to 30 Go1 courses at a time.

7. With the relevant Go1 courses selected, select Import to import the courses or Cancel to cancel the import. You can continue to use Learn365 while courses are being imported as a background task.

The time it takes to import courses depends partly on the number of courses you import. Notifications are displayed in the notifications feed when courses have been imported successfully, when there are no changes to sync, and when one or more courses fail to import. Select the bell icon on the Learn365 Admin Center toolbar to check notifications.

Imported courses are displayed on the Training Management page, side by side with other courses and training plans. The default publish status of imported Go1 courses is determined by the LMS admin when they configured the Go1 integration. Unpublished Go1 courses show the red cross icon in the Status column. The Category column displays the categories assigned to the course.

If one or more courses fail to import, view the relevant notification for more information.

Mapping Go1 course properties to Learn365

When Go1 courses are imported into Learn365, various Go1 course properties are mapped to Learn365 course properties.

The following actions are also completed when Go1 courses are imported:

• The Go1 category is added to all imported courses.
• The Go1 course image is displayed as the thumbnail image for the Learn365 course.
• The banner image displays the default banner image for the course catalog.
• Content packages are added to the Content section of the course.

Prepare and publish imported courses

Required role: catalog admin or course admin.

Once you've imported the relevant Go1 courses, you can prepare and publish the new Learn365 e-learning courses in the usual way. You can also further configure courses that are set to automatically publish on import. For more information about how to prepare e-learning courses for publishing in Learn365, see this article.

Decommissioned Go1 courses

When Learn365 syncs with Go1, it also checks whether any of the previously imported courses have been decommissioned or marked for decommissioning.

In Learn365, the Provider course status column (the icon) is displayed on the Training Management page when at least one Go1 course in the list is decommissioned, marked for decommissioning, or is no longer available from the provider. This icon is also displayed next to the relevant training.

If you hover over the icon next to the training, you'll see one of the following messages:

• This course is about to be decommissioned by the provider.
• This course was decommissioned by the provider.
• This course is no longer available from the provider.

The Provider course status column is also displayed on the Content package storage page, for content packages that form part of a decommissioned course.

Decommissioned courses remain available to learners and it's the responsibility of the course admin to choose whether they want to unpublish or delete them.

You can sign up to a monthly Go1 content retirement email. This email helps you to prepare because it notifies you of any content that is scheduled to retire from your library in the coming month. To do this, go to the Learn365 content hub powered by Go1 > Content > Library > Retirements. On the Retirements tab that opens, alternative content recommendations are offered via Alternatives. Recommendations are offered for each retiring item and are ranked using a similarity scoring model. This feature helps you identify suitable replacements and add them to your library. For more information about how Go1 content is decommissioned, see this Go1 help article.

Go1 integration with the Learn365 Freemium subscription plan

• Courses from the Complimentary Course Pack that you import from Go1 don't count towards the eight courses and training plans limit. However, enrollments in Go1 courses count towards the 100 monthly enrollment limit.
• It isn't possible to add or delete learning items on the Content tab of the course configuration panel for the Complimentary Course Pack.
• You can delete Go1 courses from a course catalog in the usual way.

For information about the features available in Learn365 paid subscriptions, see this article.

Disconnect from Go1

Required role: LMS admin.

Disconnecting from the service removes the link between Learn365 and Go1. Additionally:

• Go1 courses can no longer be imported into Learn365.
• The Import Go1 courses option on the Training Management page is no longer available.
• While imported Go1 courses are still displayed on the Training Management page, learners see an error message if they attempt to play a Go1 course.

When you disconnect, you see a confirmation message. When you confirm, the link between Learn365 and Go1 as a provider is removed.

1. Go to the Learn365 Admin Center > Global Settings > LMS Configuration > Content365 > select Manage on the go1 tile.

2. On the Go1 panel, select Disconnect.

3. Confirm the action by selecting OK or select Cancel.

Use the Go1 portal to support integration between Learn365 and Go1

When you create a Go1 account, a Go1 portal site is created automatically. The URL of the portal is based on your company name.

You can optionally use the Go1 portal to support the integration between Learn365 and Go1.

You should import the relevant Go1 courses into Learn365 to ensure changes made on the Go1 portal filter through to Learn365.

For more information on the Go1 portal, visit the Go1 Help Center.

There are some circumstances where you might want to use the Go1 portal to support your specific use case. Contact your Go1 Customer Success Manager or Go1 Implementation Project Manager to discuss best practices.

Periodic refresh of the Complimentary Course Pack

The Complimentary Course Pack refreshes occasionally. This means that course content might be updated, and courses might be added or deleted from the Complimentary Course Pack.

Courses that are removed from the Complimentary Course Pack remain available for 30 days after the new courses become available for students, so that students can complete their outstanding course work.