How to submit a ticket without signing in

Customers can submit a support request even if they are not signed in to the Help Center. However, for security reasons, Zendesk requires the customer to verify their email address before the request is fully submitted.

Step 1. Submit the request form

Open the Help Center and submit your request using the web form.

After submitting the form, you may see the following message:

Request not yet submitted. Please check your email to verify and submit your request.

This message means that the request has not been fully created yet. The customer must first confirm ownership of the email address used in the request form.

Step 2. Check your email inbox

Zendesk sends an automatic verification email with the subject:

Please verify your email address

Open the email and click the verification link.

Step 3. Verify your email address

After clicking the verification link, Zendesk confirms the email address and automatically submits the request.

No additional action is required from the customer.

Step 4. Ticket is created in Zendesk

Once the email is verified, the ticket is created and appears in Zendesk Support.

Customers can find the submitted ticket in two ways:

• by logging in to the Help Center and opening their support requests
• by checking the email notification sent after the ticket is created