FAQs

Support inquiries

• How to submit a Support ticket without signing in to the Zensai Help Center
• Get help from the Zensai Product Support team
• How to contact Zensai Product Support
• How to reset your Zendesk password
• Create an account in the Zensai Help Center

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General information

• The Learn365 release schedule
• The Zensai product roadmap
• Submitting ideas and feedback for Learn365
• Recommendations for the use of personal data in your Learn365 solution
• Prepare yourself for the next Learn365 release

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General product questions

• How to configure SharePoint Online to allow Learn365 guest access
• See a list of user sign-ins into Learn365
• Required LMS365 apps for SharePoint Online
• Teaching bubbles in Learn365
• Learn365 Accessibility

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Course content

• Add PowerPoint Show presentations (.ppsx files) to Learn365 courses
• How to prevent learners from downloading files in Learn365 learning modules
• Issues with completing and navigating SCORM content packages in Learn365
• Learn365 features designed to add gamification elements to learning
• Microsoft Stream video content in Learn365 courses after migration from Classic to SharePoint

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Custom colors & branding

• Add branding to your description on Learn365 training landing pages via custom code
• Change the colors of Learn365 course catalog cards
• Set the color theme for Learn365 training pages
• Set up your SharePoint hub site and customize global navigation for Learn365
• Style your Learn365 learning content with external CSS

Courses & training plans

• Navigation between available Learn365 course catalogs
• Change the title and URL of a Learn365 course
• How does training audience targeting and course targeting work in Learn365?
• Enable Learn365 course and training plan retakes based on the certificate expiry settings
• External training: view learners' progress in Learn365

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Allgemeine Produkt-und Systemnutzungsfragen

• Wie können in SharePoint hochgeladene PowerPoint-Präsentationen in Kurse und Trainings eingebettet werden?
• Wie können Siteinhalte extern geteilt werden?
• Wie kann die LMS365-App in Microsoft Teams integriert werden?
• Wie können Zertifikatvorlagen für Kurse erstellt werden?
• Wie können Sie als Vorgesetzter Ihren Mitarbeitern mehrere Kurse zuweisen?

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Integrations

• Use a proper Microsoft Viva Learning license to integrate Learn365
• The Experience API and when to use it for Learn365 integrations
• Reporting options for LinkedIn Learning integration with Learn365
• LTI-compliance and external apps in Learn365

Import of data

• How can I avoid manual input when bulk importing SCORM/AICC content and courses to Learn365?
• Import Tool: bulk upload SCORM/AICC to Learn365

Language & time zone

• Configure the time zone of Learn365 catalogs, courses, training plans, and course sessions
• How are the certificate language and date/time formats configured in Learn365?
• How do I change the date and time format in Learn365?
• Overview of how to control the display language, and the format of numbers, dates, and times, for the Learn365 user interface
• What determines the display language of the Learn365 user interface?

Notifications

• Connecting an account in the Microsoft 365 Connection Settings in Learn365: possible issues and solutions
• How customization affects Learn365 notification templates
• How is the language of Learn365 catalog notifications configured?
• Implications of Microsoft Exchange Online limits on Learn365 email notifications
• Issues with the email account connected to Learn365: Refresh token has expired due to inactivity

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Learn365 subscription

• How do I cancel my Learn365 subscription?
• How do I renew my Learn365 subscription?
• Maximum number of Learn365 users is reached or exceeded: what will happen and what should I do?
• Which Learn365 AI-powered features are available in my plan?
• Which Learn365 users are included when counting the number of users in the subscription?

Microsoft apps & services

• How can I see the number of members in a SharePoint group?
• How to add a link to the Learn365 Admin Center in the SharePoint site navigation
• How to add the Learn365 app to the Microsoft 365 app launcher
• How to clear cache in Microsoft Teams to avoid issues with Learn365

Migration

• After migrating a course catalog in Learn365, the new created pages won't open
• Fix issues that prevented migration of Learn365 subsites-based courses
• Migrate from the Learn365 SharePoint Add-In model to Microsoft Entra ID authentication
• Migration to a Modern View of Learn365

Troubleshooting

• Understanding limitations: why embedding SharePoint pages won't work in Learn365
• Troubleshoot issues with Learn365 learning modules
• Troubleshoot issues with Learn365 quizzes
• Learn365 x Extranet User Manager troubleshooting
• 'The refresh token has expired' error message is displayed in Learn365

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The Learn365 mobile app

• "Oops, something went wrong" error appears while logging to the Learn365 mobile app
• Access to video content via the Learn365 mobile app from iPhones
• Learn365 mobile app permissions for Android devices
• Set up policies for Microsoft Intune to work with the Learn365 mobile app

Tracking & reporting

• Calculate the time spent in Learn365 learning modules
• Training reports don't show user details in Learn365
• View, understand, and filter the Learn365 audit trail data in Excel
• View, understand, and filter the Learn365 audit trail data in Power BI

User, account & role management

• Configure the display of admins on the Learn365 training home page
• Inactive users in Learn365
• Microsoft Entra ID architecture for Learn365
• Permissions issue when adding catalog admins to a Learn365 catalog that is set as a subsite
• Set up line managers in Learn365

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