How to submit a Support ticket without signing in to the Zensai Help Center

Introduction

Customers can submit a support request even if they aren't signed in to the Zensai Help Center. However, for security reasons, customers must verify their email address before the request is fully submitted.

Step 1. Submit the request form

Open the Zensai Help Center and submit your request using the web form.

After submitting the form, you may see the following message:

Request not yet submitted. Please check your email to verify and submit your request.

This message means the request has not been fully created yet. The customer must first confirm ownership of the email address used in the request form.

Step 2. Check your email inbox

Zendesk sends an automatic verification email with the following subject line:

Please verify your email address

Open the email and click the verification link.

Step 3. Verify your email address

After clicking the verification link, Zendesk confirms the email address and automatically submits the request.

No further action is required from the customer.

Step 4. Ticket is created in Zendesk

Once the email address is verified, a ticket is created and appears in Zendesk Support.

Customers can find the submitted ticket in two ways:

• by logging in to the Zensai Help Center and opening their support requests; or
• by checking the email notification that is sent once the ticket is created.