Troubleshooting issues with SCORM content packages

You may encounter a range of issues that prevent you from successfully uploading SCORM content packages and using their content in LMS365 (Learn365).

This article contains information about, and solutions for, the most frequently reported issues when employing SCORM content packages in LMS365 (Learn365).


In this article


Issue with the SCORM content package file itself

In some cases, there may be an issue with the SCORM content package, preventing you from uploading it into LMS365 (Learn365) and using its content.

Find more information about how to check whether your content package is working correctly in this article.


Issues with completing SCORM content packages

To resolve issues when completing SCORM content packages, in that learners can't proceed to the next stage of a course, check the Content package settings of the content package in question (General settings and Advanced Settings). Additional information and steps are described in this article.


SCORM file is too big

LMS365 (Learn365) enables you to upload a content package with a file size of up to 1GB. Ensure that the content package that you want to upload doesn't exceed 1GB.


'Invalid Package File' error is displayed

The .ZIP file must contain the imsmanifest.xml file for it to be recognized as a SCORM content package.

Your SCORM content package may be structured incorrectly. For example, the imsmanifest.xml file might not present at the root of the folder structure.

We recommend that you check the structure of all SCORM content packages before trying to upload them.


Flash-based SCORM content packages aren't displayed in the Learn365 mobile app

The Learn365 mobile app supports HTML5 content only. Flash-based content isn't supported. As a result, the Flash-based SCORM content packages can't be opened in the Learn365 mobile app.

To obtain a HTML5 edition of a SCORM content package, contact your content provider.


"Please, select package name" error when uploading a new version of a content package

This error is displayed when you try to upload a new version of a content package and its file name differs from the original. To resolve this issue, rename the .ZIP file you want to upload so it matches the name of the original file.


"Value cannot be null. Parameter name: path" error when uploading a SCORM content package to LMS365 (Learn365)

This error is displayed when the .ZIP file you are trying to upload contains another .ZIP file. To resolve this issue, either unzip the .ZIP file stored within the main .ZIP file or remove it, and try to upload the SCORM content package again.


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