You may encounter a range of issues that prevent you from successfully uploading SCORM content packages and using their content in Learn365.
This article describes solutions to common issues when using SCORM content packages in Learn365.
In this article
- Check whether the SCORM content package works correctly
- Issues with completing SCORM content packages
- SCORM file is too big
- 'Invalid Package File' error is displayed
- Flash-based SCORM content packages aren't displayed in the Learn365 mobile app
- "Please, select package name" error when uploading a new version of a content package
- "Value cannot be null. Parameter name: path" error when uploading a SCORM content package to Learn365
Check whether the SCORM content package works correctly
If a SCORM content package can't be uploaded to Learn365 or its content doesn't work as expected, first check whether the package itself works correctly.
For more information about how to check whether your content package is working correctly, see the Check whether the SCORM content package works correctly section in this article.
Issues with completing SCORM content packages
If learners have issues completing a SCORM content package, such as being unable to proceed to the next stage of a course or continue an incomplete attempt, check the content package settings. For troubleshooting steps, see the Check the Advanced Settings of a SCORM section in this article.
SCORM file is too big
Learn365 enables you to upload a content package with a file size of up to 1GB. Ensure that the content package that you want to upload doesn't exceed 1GB.
For more information about size limitations when uploading files to Learn365, see this article.
'Invalid Package File' error is displayed
The .ZIP file must contain the imsmanifest.xml file for it to be recognized as a SCORM content package.
Your SCORM content package may be structured incorrectly. For example, the imsmanifest.xml file might not be present at the root of the folder structure.
We recommend that you check the structure of all SCORM content packages before trying to upload them.
Flash-based SCORM content packages aren't displayed in the Learn365 mobile app
The Learn365 mobile app supports HTML5 content only. Flash-based content isn't supported. As a result, the Flash-based SCORM content packages can't be opened in the Learn365 mobile app.
To obtain an HTML5 version of a SCORM content package, contact your content provider.
"Please, select package name" error when uploading a new version of a content package
This error is displayed when you try to upload a new version of a content package and its file name differs from the original. To resolve this issue, rename the .ZIP file you want to upload so it matches the name of the original file.
"Value cannot be null. Parameter name: path" error when uploading a SCORM content package to Learn365
This error is displayed when the .ZIP file you are trying to upload contains another .ZIP file. To resolve this issue, either unzip the .ZIP file stored within the main .ZIP file or remove it, and try to upload the SCORM content package again.