How learners get help with course content via the AI tutor in Learn365

Introduction

Learners can use the AI tutor in the Learn365 player to get real-time help and assistance with course content when they take training in the new UI.

The AI tutor helps learners navigate the course and explore materials via an interactive chat experience. It turns passive content consumption into guided, interactive learning moments that can help enhance course completion rates and knowledge retention. It can help clarify, summarize, and simplify supported course content, provide real-life examples, and ask related, follow-up questions that learners can use as an unofficial knowledge check.

In this article, we show how the AI tutor can help learners get real-time help and assistance when they take training.

Enable the AI tutor feature at organization and course levels

Required role: LMS admin, Microsoft 365 global admin, catalog admin, and course admin.

Before learners can use the AI tutor to get help while they take training:

• An LMS admin or Microsoft 365 global admin must enable the AI tutor feature at your organization. For more information, see this article.
• With this feature enabled, catalog and course admins can choose which courses should have the AI tutor enabled, via the AI configuration section on the Settings tab of the course configuration panel. For information about how to configure the AI tutor at course level, see the AI configuration section in this e-learning article or this instructor-led training article.

How can the AI tutor help learners while they take training?

The AI tutor offers learners the following help for supported content when they take training:

• Give an example. See how the selected material might relate to real-life scenarios.
• Test me. The AI tutor generates context-aware questions that learners answer via the Ask AI tutor field at the bottom of the panel.
• Simplify. Select this option to simplify content. This is particularly useful for learners who might want a simpler, clearer, and perhaps more concise version of the content.
• Summarize. Get a summary of the content. This is particularly useful for learners who might want a high-level overview of the content instead of the detail.

For more information, see Help available via the AI tutor.

What types of content can the AI tutor help with?

Currently, the AI tutor supports the following uploaded content:

• Word files (.docx files)
• PowerPoint presentations (.pptx files)
• PDFs
• Videos. The AI tutor can reference videos only if they include voice content. The maximum video file size that the AI tutor can process is 500 MB. For information about size limitations when uploading files to Learn365, see this article.
• Content created in the Learn365 Content editor.

Currently, the AI tutor doesn't support quizzes created in Learn365 or SCORM content packages.

Use the AI tutor to get help with course content

Required role: learner.

If the AI tutor isn't configured for your organization or the selected course, the AI tutor won't be available.

In the following section, we assume the AI tutor is configured for your organization at both global and course level.

1. Open the course in the Learn365 player in the new UI. For more information, see this article.

The AI tutor button is displayed near the top of the Learn365 player for each item in the course.

2. Select AI tutor. The AI tutor panel opens.

Here, learners can get AI-powered help with supported course material.

If learners open the AI tutor on unsupported content, the following message is also displayed: "The current material isn't supported.". In this case, the AI tutor isn't available for the current item. For information about supported content types, see What types of content can the AI tutor help with?.

For information about notifications learners see when they interact with the AI tutor, see AI tutor notifications.

3. From the drop-down at the bottom of the panel, learners choose how they want the AI tutor to help them through the content.

• Direct. Gives a direct answer to the learner's question. This is the default option.
• Guided. Encourages learners through probing questions and hints, without revealing the answer.

Using the guided method, the AI tutor focuses on guidance and reflective prompts instead of direct answers. However, it will provide a direct answer if the learner specifically requests one.

4. From the drop-down at the bottom of the panel, choose the material the AI tutor should use when it offers help.

• Material. Limits answers to the current page or learning material. This is the default option.
• Course. Uses the full course content.

5. Learners choose how they want the AI tutor to help. Select one of the options or enter a prompt. For more information, see Help available via the AI tutor.

6. Learners can delete the chat history by selecting Delete chat history (the icon).

7. Select X at the top of the panel to close the AI tutor.

Help available via the AI tutor

The AI tutor enables learners to get support while they take training.

Once learners select an option or enter a prompt, they can retry and use follow-up prompts to dig deeper into the knowledge.

AI tutor responses might include general information that it gathers from external sources. This will happen regardless of whether the learner selects Material or Course as the information source while interacting with the AI tutor. Additionally, learners can explicitly ask the AI tutor to include general information from external sources.

Regardless of the information source, the AI tutor shows the source as part of its response. This might be as a heading, or a note at the end of the response.

Example of an AI tutor response that shows its information source is course content.

Example of an AI tutor response that shows its information source is general knowledge.

Give an example

Select this option to see how the selected material might relate to real-life scenarios.

Follow any on-screen prompts, enter follow-up prompts, select Give an example again to get more examples, or select any of the other options.

Test me

The AI tutor generates context-aware questions that learners answer via the Ask AI tutor field at the bottom of the panel. The questions are based on the selected material.

Follow any on-screen prompts to answer the questions, enter follow-up prompts, select Test me again to get other questions, or select any of the other options.

To answer one question at a time:

1. Enter the answer to the first question in the Ask AI tutor field, then press Enter.

Learners get feedback on their response.

Learners can ask for more information, or move to the next question.

2. To move on to the next question, enter an answer, and press Enter.

3. Repeat this process for the remaining questions.

To answer all the questions in one response:

Enter all the answers in the Ask AI tutor field, then press Enter.

Learners can enter answers in a number of ways, such as space or comma separated.

Follow the on-screen prompts.

To get another set of questions, select Test me again. Learners can also select any of the other options, or enter a prompt.

Simplify

Select this option to simplify content. This is particularly useful for learners who might want a simpler, clearer, and perhaps more concise version of the content.

Follow the on-screen prompts.

To get another simplification, select Simplify again. Learners can also select any of the other options, or enter a prompt.

Summarize

Select this option to get a summary of the content. This is particularly useful for learners who might want a high-level overview of the content instead of the detail.

Follow the on-screen prompts.

To get another summary, select Summarize again. Learners can also select any of the other options, or enter a prompt.

Enter a prompt

Here, learners can ask the AI tutor in-depth questions about the current material or the entire course. If your organization has defined custom instructions or guidelines for AI-generated content, they are applied to your prompt.

1. Enter a prompt in the Ask AI tutor field, then press Enter. For more information, see Use effective prompts to build meaningful content with AI.

2. Follow the on-screen prompts.

If a course has prerequisites, the AI tutor can help learners up to the next item they must complete first. When learners use the Course context, the AI tutor won't reference any content that comes after the next prerequisite.

In the following example, the learner wants more information about one of the course goals, so they ask: As a SaaS professional, how can I gain actionable techniques to lead effective organizational transformation?

The course has no prerequisites and the learner has chosen to use the full course content (Course) as the reference material.

The AI tutor references all course material in its response.

AI tutor notifications

Learners see the following notifications when they interact with the AI tutor:

• The first time a learner opens a course that has the AI tutor enabled, they'll see the following message: "Hi, {Name}! How about trying our AI tutor? It helps clear up tricky concepts, shows additional examples, and quickly tests your understanding." This notification isn't displayed when a learner re-opens the same course.
• If a learner sends a request to the AI tutor then closes the AI tutor panel, the following message is displayed when the AI tutor responds: "Hi, {Name}! AI tutor just shared a new message to help you move forward.". Additionally, a red dot is displayed on the AI tutor button near the top of the Learn365 player until the learner opens the AI tutor again.
• If a learner interacts with the AI tutor, closes the AI tutor panel, then stays on the same page of the course for more than 15 minutes with no further activity, the following message is displayed: "Hi, {Name}! Need a little help moving forward? AI Tutor is here to clarify tricky parts and help you get unstuck."

Track AI usage

Required role: LMS admin, catalog admin, or course admin.

Each learner can send up to 100 requests per course each day.

Requests to the AI tutor don't count against your organization's monthly AI request allowance.

For information about how admins can track AI usage in their organization, see this article.

Use effective prompts to build meaningful content with AI

Learners can enter prompts that help the AI tutor to generate relevant and appropriate responses.

To effectively use generative AI, it's important to craft clear and specific prompts.

For information about how learners can write effective prompts for generative AI, see this article.

Languages supported by AI

The AI-powered assistant understands languages that are supported by Microsoft. Generated content can be in the same language as the content you provided or a different one.

AI might generate content in an unexpected language if you provided content in several languages or if you provided insufficient content.

Learn365 and Artificial Intelligence (AI): data, privacy, and security

For more information about the methods employed to manage data, ensure privacy, and maintain security in the context of AI-powered features, see this article on the Trust Center.

Feedback and questions

If you have any questions or comments about using the AI-powered features, or have questions about compliance or privacy, contact us at dataprotection@zensai.com.

If you have suggestions, proposals, or input on how we can enhance the AI-driven features, we invite you to contact your Customer Success Manager directly, or reach out to the Customer Success team by sending an email to customersuccess@zensai.com.

If you encounter issues related to AI-powered features in Learn365, you can contact Zensai Product Support.